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@Pratik Teredesai-Oracle Yes, that makes sense. We will probably do something very much like that for our support reps. The question still remains—why does it show that the Outgoing from support rep was sent as an email? https://us.v-cdn.net/6032262/uploads/99FT9ERZWYW8/image.png

https://community.oracle.com/netsuite/english/discussion/comment/16911766#Comment_16911766 @Angela Bayliss Your explanation makes sense as to what is actually happening, thank you. Now the question is: Why does the text contained within the field "Outgoing from support rep" show as the email being sent out to the customer,…

https://community.oracle.com/netsuite/english/discussion/comment/16911763#Comment_16911763 @Angel mariya T. P. If you look at the screenshots carefully, you will see that the text that is contained within the "incoming from customer" is what is being sent to the destination email address, not the "Outgoing form support…

I am logged in as an admin, though I'm not the global admin. I will check with our global admin shortly to see if he sees the Issues Management checkbox, but I do not under "Enable Features > CRM > Support"

@Alex Joves -Oracle I do not have that page. When I search for pag: Iss in global search, I don't get any "Issues" page, just "Case Issues" which do not have any "Product" or "Module"

@Michelle Jabanes-Oracle so why does the alternate contact help field indicate that it works with email case capture?

@Richard James Uri-Oracle thank you for the reply, but I'm not transforming a record, I'm setting a Sublist value for a line item for a record in the "Before Submit" context. Here's the steps I am expecting: Invoice is memorized and set to "Automatic" On the date indicated on the memorized transaction, Netsuite will create…

@Veronica Steluta Mincior-Oracle Yes it did, thank you!