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Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
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Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Celebrate Your 2025 Community Recap & Achievements!
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Staying Connected During the Holidays
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Comments
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Hello @Judith Culanding-Oracle , Thanks so much for your help with this and support.
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Hello @Judith Culanding-Oracle, I have actioned your response. Whilst this resolves the Customer deposits Nominal, the negative customer balance remains. Therefore I am keen to see if another solution can be found, so I can reverse my entries and action. Thanks for all of your comments and guidance. 😀
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Hello @Judith Culanding-Oracle, Thanks for the clear breakdown. I believe that this is the most effective solution, however the Journal as per Step 1 does not solve the issue of removing a negative balance from the Deposit balance field within the customer account. Possibly because the type of transaction is not a deposit?…
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Hello @Judith Culanding-Oracle , Thank you. I follow your workings, but I must ask how I can correct the entry without opening the closed periods? 3(b) suggests the correct set up, and I agree. The CD should match the original entry, but to do this, I would have to correct the CD in the locked period, is this what you…
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Hello @Judith Culanding-Oracle, Thanks for responding. I'm afraid that the Negative balance still shows on the customer record. The Overapplied deposit does not show on the customer record to apply as it had the status "fully applied". Example - Invoice has been amended with deposit already applied. DEPOSIT DR. BANK $50…
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Hello @Judith, Thanks for your response. Can you please confirm the Journal method has been tested? I have tried to action the above in Sandbox but this does not remove the negative balance from the Customer "Deposit Balance" section shown under their customer account.