This is the custom saved search I applied. Did I miss anything?

@Judith Culanding-Oracle I tried hiding the default Sales and Communication subtabs and added a new Saved Search list, but it didn’t improve the loading time. I also switched to a different Customer Form, but the impact on performance was negligible. Upon reviewing the loading time in the browser's network tab, it appears…

Thanks @Judith Culanding-Oracle I will give it a shot and let you know how it goes.

Appreciate your response. I’ll try out some other approaches to get the list.

Thank you for the reply. I tested earlier with those record type as well but it is fetching the result from the List > Support > Cases list. This result is as expected because the record type of the cases is "supportcase". However, I want to fetch the support case issue list.

Is this feature available on 2024?