I just opened a case because our support reps' sessions are timing out sooner than they expect, but the real problem is it causes them to loose information in a note for a case if they haven't saved and it times out; they enter their password and it goes to the home page. Maybe unrelated.

refurbups, Thank you for bringing this to our attention, we have updated status.netsuite.com to reflect the downtime. Best, Maria Would I be right to assume that site generates "100%" values unless otherwise modified? I wouldn't really be surprised if it's only modified if someone complains.

Is there anyway of getting a report of all the Permission Violations? We have 50+ users, spread over 10+ roles - and every so often we'll have an issue where someone is unable to access something. Would make life much easier if these Permission Violations could be reported on so we can see the issue before the user brings…

Hi, Just trying to perform a simple update on a custom field but this is failing with the following message; Custom Item Mass Update Your mass update is complete, and has been successfully performed on 0 records. Your mass update failed to complete for 1747 records: [missing resource…

It's standard practice to have the password hidden. There are two secure options that come to mind immediately: 1. reset the password and have the "system" and the customer only know the password and force them to change it on first login 2. similar to #1, have the "system" send the password via email and, still, you won't…

Your problem seems to have been happening earlier than ours, but we learned Netsuite did an "emergency fix" last night that's causing problems with the location field on quotes. Perhaps they rolled out the fix to you guys sooner. What little I understand of is it's an issue regarding the relationship between subsidiary and…

Non-routable IP addresses; those are truly "bogons"! Those aren't NetSuite's. Weird. Are you sure? Here's the message header from the bounceback. (customer's domain modified by me for security purposes) Received: from mx-wan1001.bos.netledger.com (unknown [10.2.34.213]) by appmx1001-bo1.netsuite.com (Postfix) with SMTP id…

Two more NS IPs blacklisted and preventing support case message delivery to customers 10.2.34.213 and 10.2.33.70 The blacklist is from bogons.cymru.com and I found it through https://w3dt.net/

Thanks for the update, Lina. I still show that Spamcop has 64.89.45.242 on the blacklist and we've received bouncebacks as recently as an hour ago. I submitted a ticket and am working with Russell on it now (#1812423). I sent a screenshot of a blacklist check I ran a moment ago.

FYI - spamcop still shows the IP address as blacklisted - http://www.spamcop.net/w3m?action=checkblock&ip=64.89.45.242

Amy has a good idea. However, there are some things not covered by system notes, at least at the header level. Also, if users change values at the line level, there's no way to pick up those specific changes, to my knowledge; the Last Modified fields will be triggered and the total may update, but you won't get specific…

Create a saved search and check the Email subtab. There are several options there. SuiteAnswers article 8487 is a good start.

Seems like some confusion here. Two things I read you have done: 1) create a custom list and 2) create a custom field referencing that list. The only way someone should be able to edit (includes "add to") that list is in one of the following scenarios: 1) the user is the owner of the list, 2) the user is logged inw with a…

Thanks for posting. I built something similar a couple years ago when developing a search engine within NS for our customer center to allow allow every customer to search all the issues in our system. The customer could enter their own "AND" and "OR" in the search field. When posting code, I recommend spending a little…

The employee IDs are generated in our HRIS, and if we were to only have that auto-generated number in the Employee ID field, it would be too difficult to identify them with most actions performed. Perhaps I misunderstand your suggestion.

Since the Employee form doesn't allow you to save a record if you have the "Give Access" checked and don't select a role, I believe there is a simpler approach. Use the following query criteria on an employee search: Inactive is false Login Access is true Role : Center Type is not Employee Center Cheers I avoided that…

I thought I had a decent answer for you, but my count comes up 2 less than what our Billing Info reports. I ran an Employee search and the only thing I did was Group by Name and Email and enter Summary Criteria of Maximum with a numeric formula field that looks like this: CASE WHEN {role.centertype} = 'Accounting Center'…

The way I addressed this problem is by preventing anyone but Administrator role from editing Groups. Not convenient. Another big frustration I've had related to this is if a role can save searches (even if they can only "save as"), they can create their own search. My real grievance right now is if someone can run a…

I found what I missed. I hadn't included Classic Center, so it missed 2 of my integration users. I determined this by listing all employees and grouping by role center. Would be nice if there was a readily available data point for "full access user." This is useful info to have that will help me with near-future projects.

The way I read Jorge's response, he's offering an option with the understanding you'll disable NS' automatic email from the system (Setup > Accounting > Accounting Preferences > Order Management and uncheck the "Send Order Fulfilled Confirmation Emails" box). You'd then put in a script somewhat like he's chosen, but, as he…

Indeed. Merry Christmas

His scripting tip #5 was interesting. Thought it weird he praised the intelligence of the code to know there isn't 31 days in November: Cool thing about this function call is if you added one month to 10/31/2011, it will actually return 11/30/2011. It’s smart enough to know that November 2011 doesn’t have 31 days so it…

Any knowledge for the outside to the inner workings is a security risk, but that sounds pretty harmless to me.

Very interesting. Thanks.

I have been able to delete roles that have been used. I have ALSO received the child record error and it was that it was still assigned to a user account. Once I removed it I could delete it. I tried it with your advice and still no go. Thanks.

Man I just tried it with a test role and couldn't do it either! Either I'm losing it, I just got lucky before or something has changed. Either way, sorry for sending you on a wild goose chase. And now you're left with a junk role in your system :D If I can find a time I need a role with a center like the one my junk role…

Just ran into this. Logged in one time and realized an issue with the "center" being used. Tried to delete, no dice. Boo! I'll probably rename the role to something starting with a 'z' or whatever character ensures it's at the very bottom so I still don't really have to see it when I'm viewing inactive roles, too. Think…

It's probably accurate in SuiteAnswers but not the Help files. ;)

Checking in to also note I still experience long delays in posting replies. I thought the maintenance yesterday might address it. FYI - the note about SuiteAnswer maintenance on March 10 is still up :)

Now I feel lucky, Rob. I got to meet you in San Jose in maybe 2015.