hi @Kristoffer Viray-Oracle, this was solved. the client found that a specific item was tagged on the Criteria tab of the Saved Search. when opening the Item record, it is not the same as the Item that is tagged on the on filter.

hi @Kristoffer Viray-Oracle, yes that's correct.

hi @Michelle Jabanes-Oracle, this only happens for this particular search. I have tried recreating it however, I can't see the Saved Search that I newly created to attach it to the sublist. here's the screenshots (note: Item 360 tab is not the NetSuite Standard Item360): Quantity Usage tab on the Item record Custom Sublist…

hi @Michelle Jabanes-Oracle, apologies for the late response. here's the response to the following: 1. The user runs it from the list of saved searches. 2. Yes. Transactions are Invoice and Inventory Adjustment. 3. The user accessing it is the owner of the search and there are no classifications set. 4. No specific roles…

hi @Michelle Jabanes-Oracle , yes he's using the default Administrator role. I'm also using the same Administrator role.

Hi @shirley.zhao, thank you for raising the question here. Hi @Michelle Jabanes-Oracle, I'm the one who asked @shirley.zhao to raise a question here on my behalf while I'm waiting to be approved during that time. To clarify, what I did create was a Custom Sublist. The Custom Sublist can be accessed by the client and he can…