Thanks Ken, it's nice to know when it's down so I don't have to go searching to see if it's something else. When Metavante goes down could this be posted so we know. Here in IT when something goes down, we send out a mass e-mail letting them know & we send another one when it's fixed. But if you could post when Metavante…

You know what.. we had a couple like this last week. I thought the AP person at our company was incorrect. It seems okay now for us - but I am going to keep a close eye on it. How did you go about fixing it? Did you just void the payment & re-do it? Even though it shows Cancel, the GL is still showing that it CR Cash & DB…

I think evan was saying that NLENTITY will work in the message sub tab and not the attachment ie. the word attachment - for that you would need to to a mail merge - but then of course - you would lose the invoice your sending and would have to do it separate. That's what I was afraid of. I need it attached to the Form…

Thanks all for the info. This user group does save a lot of time & frustration. Carrie

If you are e-mailing the survey from the transaction itself (messages tab) you should try <NLENTITY> Thanks, -e I tried that also, but it just prints the verbiage <NLENTITY> & doesn't "get" the customer name.

I filed a case, #584526. If I hear or find out anything, I'll post it here.

Thanks Ray, I was afraid of that. If management does decide to combined the netsuite accounts do you have any suggestions on how I could keep the history? We have our own server, but if we combine the accounts and no longer need that account we probally won't have access to the data unless we pull & dump it somewhere.…

Andy, I didn't find anything on another thread. Maybe I'm not using the right search "key words". Could you point me in a direction? Thanks Carrie

On the Transaction tab add "Check" under the Permissions, with the level of "Edit" or "Full". Hope this helps. Carrie

JMU, Thanks That will work.

Do you have any suggestions? I've had them try different computers & different log in's (employees) and it still seems consistently slow.

Wiz Thanks Carrie

Sorry, I guess that's what I ment by "Problem was Internet Explorer 7." Internet Explorer 6 & Fireforx both work fine. Just an FYI for anyone that runs into problems and are using IE7.

Yes, the tax groups were created by importing Netsuite's Tax Tables. The Tax Group is made up of various tax items. I can't edit a tax group nor can I add a new one in IE7 on my computer nor on a different computer. Other users with different roles can not edit nor add tax groups either in IE7. IE6 and Firefox seem to work…

Case # 550807 was logged on 3/21/07

Problem was Internet Explorer 7.

Yes, Sorry. I was working on several issues & posted it to the wrong thread.

We're having similar issues. BUT now we ran into an issue where the report name was changed, but the e-mail notification still goes out (with the old report name) but the e-mail just states that Netsuite encountered an error. We keep getting these & can't find a way to cancel the request, because the report no longer…

That worked! Thanks

If anyone needs it, the issue number for this is 123078.

Thanks, I'll do that. Carrie

Angela, We're using "Average" for our costing method. But, that shouldn't have anything to do with the unit of measure converting to the base unit of measure even though we're not using the base unit of measure. I hope that makes sense. Carrie

Cecelia, You can set up a item without a unit type as long as you don't need Purchase, Stock &/or Sales Units listed. In the beginning we left it blank because everything was bought sold & stocked in the same unit type so it was eaiser. Now some of the items they want to have the UM shown on the PO so we started using it.…

Lucky you!!! Auditor's are always fun. The reason I mentioned both, is because I believe they are both related. Our inventory Valuation Report has always looked (worked) fine. But we just started using units of measure so I'm not sure if I'm using it wrong & that may be why the valuation report is also off. Good Luck with…

Anyone??? Another strang thing: On the Inventory Valuation Report it's showing the correct Qty & the correct Unit Value, BUT the extended Inv. Value is wrong. Ex: It's showing Qty of 25, Unit Value of $64.42 & Inv Value of $730.50 BUT if you multiply it out the Inv Value should be $1610.50. It looks like behind the scenes…

Are these sales reps Your employees? or are they Customers?

Well, Malin stated someone would call & they did. BUT, I'm just hoping they'll call back during business hours. So I shoud be ok. Thanks for the concern. Carrie

Carrie, Do you have support at all? Can't you call them? No, just the basic where we e-mail them.

Does anyone know if this is by Design or if it's a BUG?

My closed May books are off again. It looks like the average cost for one of our items changed some how, but we only received 1 po on 5/3 so that shouldn't have changed it. Netsuite is the movement of Average Costs by design or a BUG!?!? Any suggestions on how to stop my closed books from changing? Thanks