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thanks Mathews, here is the text from user. That is what I have been asking for more than 2 months approximately, the problem is when they present me with the three questions, which I already indicated that one of them I do not know the answer. The truth is that I don't know who I can talk to for support, it's to reset or…
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Thanks Mathews, All the links you provided going to login screen which user does not have access at all. its kind of infinite loop. Check the screen shot.
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User provided this screen shot.