Same thing has been happening to us all day since we got here at 8:00 am Central. So far, when we go to pull up reports, and print integrated shipping labels, we get this message: "This report has timed out. Please click Refresh to run the report again." We have to clear our browser cache to pull up any report. If we try…

We're now having editing web site catgegories - getting the same error msg when we try to save the edits. Angie S.

Hi Anthony - Same problem here. It's happening in both inventory and non-inventory items, matrix and non-matrix. I first noticed it yesterday, and we're in 2007.0.5. No matter which field we try to edit, we get the same error msg as you when we go to save the record. We filed a case # 631431. Later, Angie S.…

It's VERY slow for us also, to the point of not being able to bill SO's and charge credit cards. The 'NS Status' web site is not reporting any issues. NetSuite, Please advise!!! FilterQueen

Mary - We are having the same problem. It's seems to happen most often on large reports, such as the 'Current Inventory Status' report. This is not a new issue. We've been experiencing this problem for several month. I think it began after one of the more recent 'upgrades'. I recently submitted a new support case # 632969,…

It's been very slow for the last hour, and now both our web site and back-end are down. NS, what's up?

Even items marked as inactive appear on this reorder screen. Fortunately, when I add it to the cart, it will not appear. We have customers that are coming up with this same issue. We have items that we've had to make inactive. We're created re-directs to the item that replaced them. But if a customer logs in, and clicks…

Does anyone know exactly how long the outage was, and if it qualifies for a request for a credit in the form of an extension on our contracts?

Both web store and NS seem to be back up - for now........

Hi - What type of items are they? Inventory, or non-inventory? That will make a difference, I'm pretty sure. Merry Christmas to you! Angie S. FilterSolution.cm

Apparently the response I got back earlier regarding the label integration on Shipping Items was flawed or incomplete. After another 1 hour and 20 minutes on the phone with Support this morning, WebEx'ing, I was able to get a 'work around' for this problem: turn off Shipping Label Integration altogether in Setup Company >…

Helllooooooo - could anyone with NS please respond????

NS- Has any of the issues discussed in this thread been addressed by the recent new release? We've had Integrated Shipping turned off for months now b/c it's such a hassle to constantly be turning it off and on every day. The few packages labels we generate from here are processed outside of NS. Now we've noticed a new…

Case # 1255423

Thx, Evan!!

It happened to us once since V11. Angie S. Filter Queen FilterSolution.com

Thanks! That's good to know.

Thanks, Rob!

Rob - Is that the only way, short of 'turning off' Online Bill Pay? Nick - I'm constantly unchecking the box when creating a new customer, to that doesn't seem to work. thx, Angie S FilterSolution.com

There should be very few cases where you should need to see the full card number after you've run the transactions--that's why PCI requires that the card # be truncated. Nick - The problem we are having is when we need to process a refund as the final step of a customer item return. The CC # info does not populate into the…

Hi again Nick - Thanks for setting me straight! We were using a customized RA form (which was set as preferred) that was created back in 2003. Having created such a long time ago, I don't recall which standard transaction I created it from, but looks like I must have based it on the RA Credit one. So I set the Standard…

Thx, that's good to know!

I'm fighting with a similar issue for a Customer Center for our Credit Account (invoiced) customers. In Setup > Manage Role > Forms Tab, the ONLY Sales Order forms available are 'External' forms. I'm OK with that, but when we test it by entering an order from the Customer Center, click 'Submit & Print', it prints (and…

Dr Elaine - Please provide the Enhancement # so we can vote. Thx much! Angie S. FilterSolution.com

Hi Mat - Tried your suggestion on a small test group. Import failed b/c the Primary Name/Record ID is needed. If we have to manually look up the customer name for each of these, and copy and paste them into the csv file, I don't think it's not going to save much time. Am I missing something?

It should. Thx! I have to give it a try. as

An updtate to this problem - things must have changed since the last upgrades. Inactive items no longer show on the 're-order items' screen of the Customer Center. However, I see that we can now hide prices on individual items, and show a custom message instead. So I thought, "Great! I'll make some of these items active…

Marty - is Bitcoin the only digital currency your solution accepts? What about others, like Litecoin or Auroracoin ?