We are now up!

We are now COMPLETELY DOWN - no website - no Netsuite:mad: Message on our website says: System Maintenance Period Our Web site is temporarily unavailable while we perform routine system maintenance. We are working on the site to improve its appearance and functionality. We sincerely apologize for the inconvenience. Please…

I understand that in house. But on the website customer can't "pick a location".

I mean in Netsuite are you using the PayPal Express Checkout feature? Setup>accounting>paypal processing - do you have the box checked that says use express checkout?

Yes I have filed a case - but the wheels of progress turn very sloooowly on problems like this.

Case Number 696136 - It got closed because I was on vacation last week and did not respond. :mad:

We are having the same issue - gives a message that card was not charged when you hit go back it was charged and Cash Sale created. Several cards are being declined also. Please let us know when this is fixed.

I have it set just the way you describe.

Are you using PayPal Express?

Our save and Print has not worked for Estimates, Sales Orders and Cash Sales for quite a while now. However the Save and Print works with Purchase Orders. I haven't had time to call support so I have just lived with it :mad:

We are having this same issue with ALL Sales Orders. I just submitted a case (#677751). I can't view any orders. "An unexpected error has occurred. Please click here to notify support and provide your contact information."

All is well with Netsuite. Apparently the chat online software we use is causing the problem. Oh how complicated business can be! Thanks, Matt Sailrite

We are down also! www.sailrite.com

Thanks Netsuite and everyone else for confiming the problem. It sure is nice to be able to ask a simple question of the Netsuite community to get immediate information on the extent of a problem and its root. UPS had realtime rates back up at 5:40 PM Eastern time. Matt Sailrite

A cancelled order can not be reopened. A closed order can be reopened, modified and processed. That is the only difference I know of.

Does Netsuite have any idea when this issue will be resolved? My employees using scanners are about to scream!

I should add the case was opened 02/13/2007 11:09 am and it is still NOT STARTED!

I am having the same issue (Case # is 535528). Here is what I described. Everything with the item setup looks good, however when you choose ANY combination to order it gives the error "Unavailable Options We do not sell item Aluminum 3 Bow Bimini Frame & Top with that particular combination of options. Please select a…

When we were using bins we had the same issue of the bin qty not matching the location qty. To fix it I went into the item fullfillments that were blank and put the bin number in and this fixed the issue. Time consuming but works!

I created a custom item field (Setup/Customization/Item Fields). Label = Bin Type = Free-Form Text Applies To = Inventory Item, Non-Inventory Item, Group, Kit/Package, Assembly/Bill of Materials, Subtype = Both What this does is create a custom field under each item that I can type in whatever I want for a bin location. I…

We tried implimenting the Bin system when we started with NetSuite about 2 months ago. We ran into too many issues, different stock counts in bin vs. location, errors at fulfillment stage, people forgettting to run bin putaway, returns at different locations gave an error not recognizing bins that were not even at their…

We have the same issue with Sales Tax. I have setup ALL 50 states with either 0% tax or the applicable sales tax, which works great, except when you have a customer from a foreign country or APO, FPO, it asks to have a tax item on the Sales Order/Cash Sale before you can save it. Netsuite does not allow you to enter 0%…

We have been using PayFlow Pro for over 6 years and I am very pleased with it, the gateway interface is easy to use and the reports are great!

When we have this issue we simply unclick the "Credit Card Approved" box (under the payment tab on the order) and click the "Get Authorization" button to get a new authorization code. It works well for us.

I feel the same way, it would be awesome to have the same search capabilites as on the website.

We have customers who forget to mention a promotion code on an order that has already shipped, so what we do is give them a gift certificate worth whatever the discount would have been. We apply a 100% discount so there is no payment required and they get a gift certificate to apply to any future orders.

We are located in Churubusco, IN (only 15 minutes from Ft. Wayne). http://www.sailrite.com

What about Indiana?

We use kits for items that have multiple different colors (Sail Cover Kits) that would not be feasable to stock each and every one. We use assemblies for items that we sell a lot and want to stock ahead of time. Assemblies are nice because you can build them and show them in stock vs. having to wait for the order and then…

We contracted with PS at Netsuite and they did manage to do this for us. It works great and is a needed improvement. If you look at our site - www.sailrite.com you will see that we specify "TBD" in the shipping and tax fields too. We do this so customers don't think shipping is free before they enter a shipping address and…