hrwg Green Ribbon

We are having issues with PayPal transacations being Voided for no reason. I have talked to PayPal and they said it is a NetSuite issue. I am trying to get it solved because I also have 2 orders packed and ready to ship with no method of payment. :mad: I have a case started with Netsuite. Your customer care case # is…

I would be interested in the cost of this also. Can you email me? Hallie www.sailrite.com

You can determine what day the calculations are made under Setup/Inventory Management Preferences/Day of Week To Perform Calculation

When I first setup Netsuite we were having this issue. I got it solved by making sure under each item under the inventory tab that each location has a number under the reorder point and preferred stock level. Mine were blank to begin with. I had to put a zero under each column for each location and then the system started…

Can you have the custom message print on the picking ticket?

Has anyone tried using legacy loginregister in combination with SSP cart and checkout? This I would think, could solve the still present forgot password function issues. SSP is pretty bad. Here are two enormous issues: Forgot password doesn't work JSON body of login page will not generate for many users. It is not…

I have looked at your sitemap.xml and it requires downloading. My SEO support company tells me this will not work because spiders don't download files. It must display (be rendered) as an HTML page. What is your response to this? We too created such a sitemap and loaded it to the file cabinet only to hear it is useless.…

At the top of the screen it should say Cash Sale - Not Deposited. If it did not get charged it should say Pending Credit Card Approval instead of Not Deposited. You can also go to Tranactions>Customers>View Credit Card Transactions. Hope this helps!

Thank you I had not thought of that - worked like a charm!

That is a good idea however I can't seem to get the Vendor information under the basic tab to disappear?

If somebody could let me know how to do this or let me know who I can pay to do it I would appreciate the info. You can email me at hallie@sailrite.com. All our weights are in lbs. and we do not use group items. Need a simple box that shows total weight on Estimates and Sales Orders.

Thank you I had the same question :D

We have asked Netsuite about adding this feature to our account and they gave us a quote that was way too expensive to justify. We often quote Post Office delivery and have the same issue of either guessing the weight or looking up each item - a real pain!:mad:

How does your process work for shipping items if you start with Cash Sale or Invoice? Aren't you missing the fulfillment stage?

We had the same issue and made the payment method mandatory, we had to do away with it because we offer NET 30 terms to some customers, so the mandatory payment method would not work. If the person was NET 30 it still required a payment method and if you chose something like Terms it would show the Cash Sale as paid. Great…

"If you make the payment method mandatory on the cash sale form, how does it affect the invoice, as the invoice is a completely different form?" We start our orders as Sales Orders because we ship them, so am I missing something. I am so confused. I would love to use the mandatory payment method but want it to work with…

We use Cash Sales for customers who pay with credit cards and checks, if the customer has terms, then the system automatically saves it as an Invoice, thus when we put in a "fake" payment method it saved it as a Cash Sale and said all was good!

Interesting - So you don't use integrated shipping? How Do you know if an order has shipped?

Sailrite tried to use MailChimp and since we cannot effectively follow a double opt-in email list using Netsuite we have had huge problems with them putting our emails on Hold for review. Apparently if too many people hit the "Junk" button they don't want you as a customer. But they still charge you monthly! If you have a…

We have also been noticing lately that our email campaigns are not sending out to our complete groups. Each month we send out an email newsletter to approx. 40,000 opt-in subscribers. The last two months my Netsuite statistics show only sending a little under 30,000 each time. 10,000 missing!! I also have a case in to…

We filed a case on 11/29/2007 #135861 Defect (Upsell Manager > No upsell items are displaying for any item regardless of correlation or count). Answer: Open - Under Investigation Under Review 5 months later and nothing! :mad:

If the customer is registered they can login and go to "My Account" from there they can look at all Estimates and turn them into Sales Orders. We use this feature all the time!

The SEO generator for SCA is not very good. It works but if you do anything fancy coding your site you are likely to break it. Every time we make changes to a page we test the page in google webmaster tools to see what the spiders can see and index. If Google can't see your pages you will have very poor organic ranking.…

Our site in Indiana has been down all day. We are a new SCA site. The bad thing is that I think this caching slowness is always there and most of us don't see it like our customers do. When Netsuite has this issue resolved I challenge any of you on SCA to find one of your site links from Google (after clearing your full…

Yes, the problem is back again. Not quite as slow as yesterday but still horrible. And I just now finished emailing BizRate complaining customers that everything is fixed.

Do both setups NOT allow a web user to change their email address online? The version My Account 1.02 is the one we are on and I think it is crazy that I have to manually change email addresses for customers. This is basic stuff Netsuite. ------ Defect 282795 has been open for months now!

Our site does not use PayPal so I can't comment. Hopefully Netsuite gets this resolved for you. We do use the 2.02 Reference checkout and the speed is even worse than the old 1.01 Reference cart. I put a case in with Netsuite and they said our script288 is suspect. Well, this is the Reference Cart script! So I guess we get…

We have a SSP2.02 checkout about ready to go in our sandbox account (by the way if you don't have a sandbox account I strongly recommend you get one - very helpful in development without breaking production). We are having just a few minor issues. First, like Meir, getting AdWords and Bing to track properly is not going so…

We have this issue also. I noticed it a couple weeks ago. Used to work fine. I haven't had a chance to look into it. It does not happen on every order which is wierd.

We are having the same issue. From talking to customers the only thing I have been able to figure out is it seems to happen when they use autofill.