Yes, this has started up again for us today with scheduled reports to internal users being blocked as spam. We created a new case today, only to be told by support that the problem had been fixed previously. Can't argue with that logic, despite the facts clearly indicating otherwise…

It's affected a lot of people. Read this thread https://usergroup.netsuite.com/users/forum/general/errors-troubleshooting/425981-netsuite-generated-emails-and-replies-going-into-spam

Resolved while I was on hold with the support line for 16 minutes. Until NetSuite work out that hosting SuiteAnswers to log support issues in the same ecosystem as the NetSuite system that has the issue in the first place makes zero sense, users will be caught in a weird twilight zone of being unable to report an issue…

Status page says issue is resolved. Not for us, it's not.

Just did a check on Spamhaus and found that one of the NS mail IP addresses (167.216.129.208) is currently being blocked because the "IP is infected (or NATting for a computer that is infected) with a botnet that is emitting email spam. The infection is probably auto."

This has now got infinitely more serious for us - previously it was blocking only emails sent internally to our own users, but overnight we picked up that it was blocking external recipients as well. NetSuite is our entire ERP and CRM engine for all apsects of our business including communication of quotes, orders etc.…

NetSuite support has advised that they have had no other complaints relating to this issue, they have no record of issues linked to Spamhaus. Even though this issue appears to only affect our own internal emails from NetSuite to our own internal users and only started suddenly yesterday after 2 years of no problems doing…

It has just been reported that when we send internal e-mails (in our case it is quotes) from NetSuite, that we are getting an undeliverable message which refers to spam. I am not sure if that is the same problem as yours, but until 20 minutes ago, we had never had any issues and now all e-mails are giving us an error…

Continuing to happen intermittently to our users for both user-generated e-mails for quotes, as well as for some of our scheduled reports. It works sometimes and then not others. We have logged a support case with NetSuite and are awaiting their response.

Payments did process after hanging for about 30 minutes. We noted that NA West data centre is currently having issues, which might be the cause of this issue.

@MBrewer2: Yes. After 2 days of back and forth with NetSuite support, it transpired that their monitoring over the period of a week had picked up a number of instances where our end users on our SCA webstore were detected as using out of date web browsers. From tomorrow, any of these users would still be able to navigate…

Most of our quotes (estimates) and sales orders are less than 20 line items, so we have not experienced this previously, but today, after entering 100 items in a complex quote (a 3-hour process), the quote froze and could not be saved. Needless to say, we had one extremely unhappy inside sales person. Has anyone heard from…

Performance seemed to improve on its own accord after an hour or so. Now working OK again.

.We have filed a case, asking for it to be attached to Defect # 420692

We have the same issue here. Quotes, sales orders, invoices intermittently not being e-mailed. Support case logged and waiting on NS to provide a defect number. Filed as an S1 Defect #418585 by NS support.

Our NS is extremely slow (60 seconds to load a page). status.netsuite.com does not show any issues. Have logged a support case via SuiteAnswers, which was also incredibly slow. Something I have raised before with NS is why they use the same servers to host ERP and SuiteAnswers. It basically mean when their server is down,…

We are also unable to access SuiteAnswers to log a support case. I called their help desk but that is also not functioning. It just plays a recording saying that SuiteAnswers is down, but I could not connect to technical support (dial "1" did not work).

We're in Australia. Our webstore is also down and NetSuite ERP is very slow and/or page loads are failing.

Definitely extremely slow at our Sydney and Melbourne offices. We have logged a support case, who have raised this to S1 severity.

Our SCA webstore is now totally inaccessible. Support have escalated this to an S1 defect.

We are a NetSuite customer and had exactly the same issue with a NetSuite employee who had admin access to our account purportedly trying to access the login for our account (and some of his other customers) repeatedly every 30 minutes (after the lockout period). The only way we could stop this was to remove his access to…

The issue this morning is showing resolved on support.netsuite.com, but while we can now login to NetSuite, our webstore is still down. This issue is not resolved for us.

We are down in Sydney and Melbourne, Australia. Cannot log a support ticket as cannot get into the site.

There has not been a single update on status.netsuite.com in over 90 minutes. At the very least, please keep your customers updated. We can connect to system2, but cannot do anything meaningful there and our webstore has been down for the duration. I get that this is a low priority because it is Sunday night in the USA,…

Our SCA webstore is now back up. It was down for around 3 hours, which wiped out our Monday morning trade.

Thanks Frederic and Robert. Our e-mail issues seem certainly caused by changes that were made at some point to our global settings, which we can easily rectify. Some of the other issues we are experiencing are probably related to custom scripts and NetSuite support is working on a few cases troubleshooting these. We lumped…