I don't blame Cybersource. They set the policy for a reason. It may not be the best policy and make little sense but it is their policy to set. The burden falls on the system integrator who is integrating the Cybersource service into their product, which is clearly Netsuite. We as Netsuite customers have no control as to…

I was testing in Sandbox against test Cybersource. I asked Cybersource to re-enable the validations on our test Cybersource instance. Company names with parantheses go through ok. If I include an underscore in the company name then it fails. So it appears they got half of it working. Hopefully they can fix all offending…

Please tie us to defect 241462.

Hmm... this is not what I was told. Which notes are these? Can you send a link or copy the notes in here? Netsuite - can someone officially provide an answer on this? 

Vic, Thanks for the update. Interesting that the defect is marked as closed but no notification was received on my end (it may have been caught by spam filter). UPDATE - it was caught by spam filter but no explanation of fix. That being said, can you tell everyone what the final solution is that Netsuite implemented? Also,…

Elie, The problem is a bit more problematic. Cybersource will also not allow "(" or ")" in the fields. This is causing problems for us. Yes, Netsuite is splitting on the first space of the credit card name and using the first part for the first name and the send part for the last name. I guess they never thought that…

Was just notified that defect #241462 is "Undergoing Testing" (not sure why they didn't do that the first time around) and will be released on 2-7-2013. Yes, you all read that correctly. The fix is scheduled to be released in another week and a half. Although they do state that the target date can be subject to change.

Again. Did your development team read this: http://support.cybersource.com/cybskb/index?page=content&id=C1251 Confidence level is at ZERO that support/development understands the problem and the serious financial impacts it causes. Your major integration point is broken. It should be an all hands on deck, return from…

According to all the Cybersource documentation that was last updated on January 2013, all of their APIs accept special characters except for the ":" and "^". Which is obviously not the case. Netsuite should easily be able to scrub data before sending to Cybersource. See page 143 in the linked pdf.…

Bad decision by Cybersource or not, Netsuite is still the integrator with Cybersource and should be handling the problem. They cannot force their customers, us, to change our data entry procedures. In fact, they don't even tell you what fields they send to Cybersource. In many cases they send the wrong fields. For example…

Glad to hear others are having the same problem. We have a defect filed. #240893 We are actually only experiencing the problem in our Sandbox environment. The issue is with the billTo_company in cybersource. Netsuite is sending the customer id which in our case contains "First Last (email)". If the problem starts occuring…

Yes, we are. Everything is handled via webservices. What are you looking to do?

As Sean said you need to create a unique id in your app to pass along. I am not sure of the size requirements since we don't use fingerprinting. An easy one to use may be an order number if your store generates order numbers independent of Netsuite.

Tom - sounds like a great session. I hope to listen in to it but currently booked for another session at the same time as yours.

Have the same question. Any one have any thoughts?

Here is what we ended up doing. The Netsuite standard shipping address on the sales order we called final location so tax is computed off that. we then have custom fields for actual ship address. These are populated by a script after submit of the sales order. We then use Pacejet for our shipping and have a customization…

My client is doing manufacturing of custom build to order products with Netsuite. Been using Netsuite now for 3 years. It was a big challenge as globalvillage stated but it now works. I can put you touch with the principals involved to get their end-user / business perspective and I can discuss the Netsuite technical…

As Olivier stated it is possible to do with some programming. We are doing just this because we were not able to customize the actual Netsuite shopping cart/checkout process. As a warning, we are seeing abnormally long response response from the web services that are needed to "write your own shopping cart/checkout…

Yes it can be installed. Found this out after a week of back and forth with support. Come to find out it installs but only if you do not have a custom 'setup' center tab. If you customized the tab it does not work. Seems like a small defect in either the installation or in the installation instructions/notes found on…

fmeilan - it is case #3320638. As the SC product manager I want to provide you some quick documentation feedback - I find the overall documentation not very good. It is conflicting in many area, references outdated material, screenshots and code snippets are not accurate, and does not do a great job of saying what version…

It took a while but this appears to be fixed for us. We were finally back up and running by early afternoon on the east coast on 05-10-2014

Case #: 1635074 - Taxes are not being computed on our Estimates via webservices 2009.2 Case #: 1635135 - Promotion code is not being set properly via webservices 2009.2 Case #: 1613096 - Netsuite should not be sending customer id as the company name to Cybersource Please read the lengthy back and forth with customer…

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As Oliver said in #2, you can use the Estimate as the draft document. If you are already using it for quotes you might try to use the probability to determine if it is a quote or a draft SO. In our case all our Quotes are 50%. Our draft SO is an estimate with a probability between 90% to 95% depending on how far along in…