khultquist Red Ribbon

kasimmun it's hard to explain exactly how to fix it step by step. Try loading a seldom-used customer (fewer lines on sublists). Be very patient and let it load, this could take 10 minutes, or multiple reload attempts if you get a timeout error. Once you have the customer record open, change a filter on the Transaction…

Jochen With the help of support this is resolved for us. We had one user, using one particular custom role, who could not view Customer records. Other devices and browsers did not make a difference, but changing roles did. What support found was that on the problem role, eventually (after many, many minutes) the Customer…

Thank you

I just submitted a case 3109694

Down in Chicago and Mexico

MLS Jochen Do you have open cases? I have an open case but unfortunately we haven't been able to get a screen share with support yet, so they are in a holding pattern until it's proven.

Jochen any update to your case? it takes forever for us to move our cases forward

Same issue

Ruslan dominicb are you using Google G Suite/gmail?

Thanks for the response, I'll check it out!

JohnCCole No, just trying to narrow it down.

cyclegirl we got it resolved fairly quickly following this page

In the last two days I have found two cases of email not being delivered-- once from a saved search, once from a script. In both cases, the email addresses are valid, and none of the recipient addresses show up on the Bounced Email Addresses page. On the scripted email failure, the email message is attached to a NetSuite…

Same thing here na1

We were getting errors on multiple Reports this morning (long standing Reports, no changes in years), with similar error message of 'Unexpected Error has Occurred'. It seems to have resolved itself.

read this thread, it may be the same issue https://usergroup.netsuite.com/users/forum/general/latest-release/version-2017-release-1/423600-email-issue-since-update

The only time I have ever seen negative stock is when a transaction was deleted. Use the 'View Audit Trail' page in NetSuite to narrow it down: https://system.netsuite.com/app/accounting/transactions/audit.nl?whence=

Glad to help. If you are an admin, there are some things you can do to reduce the likelihood of negative stock happening, or increase your chances of fixing it: [LIST] [*]Remove the 'Delete' option in forms for most users [*]Email/cc/bcc your transactions to an archiving email address [*]Setup scripts or workflows to…

I received the same message upon login this morning. I have no record of an email about this change, and I don't recall any previous login messages. I have multiple partners with multiple integrations, some overseas, some with partners whose primary language isn't English, and now I need to urgently get everyone to check…

We were slow yesterday, but never out. However a lot of my scripts are timing out today. Is this related to yesterday's issue (which btw does not show on https://status.netsuite.com/)

We have some users down, some not. Also system2.netsuite.com has limited success

This has happened to us in the past, it's usually from a script that immediately modifies the record after first submitted. If you have third party scripts or bundles running, have someone test them enabled/disabled to narrow it down.

Can I please get exact start and end times of the "service interruption", so that emails can be resent without duplicates?

Are you saying that there won't be any "lost" email? I currently have my users spot-checking with customers and vendors (which is inconvenient and embarrassing) to see if they received emails. Can I reasonably tell them that "if you haven't received my email from yesterday yet, it will be there soon?"

I don't think a scheduled script can have a user. The scheduled script runs as a generic user with 'Execute as Role' set to 'Administrator'. So the role is set, but the user is not. Another script type could invoke a scheduled script, but I still believe it runs as a generic user. If you look at system notes in records…

I just saw something in NS help about this. -4 is used for unknown or unauthenticated user. [h=2]nlapiGetUser()[/h] Returns the internalId of the current NetSuite user. This API is supported in client, user event, scheduled, portlet, and Suitelet scripts. [h=5]Returns[/h] [LIST] [*] The integer value of the current user…

I just got notification that the issue was fixed. But it continues to plague us, not able to approve orders or edit sales order. Jpatterson - yes we have aftersubmit scripts. I un-deployed all of them that had to do with SO and 'All Record' earlier, but that didn't help.

We are not able to approve orders or fulfill orders. Pretty much killing productivity. Any news from NetSuite on this?

Is clearing cache really necessary? It seems like this is a back-end (user event) script problem. I really hate having to go around to everyone's computer and have them clear cache.

We are not able to approve orders or fulfill orders. Pretty much killing productivity. Any news from NetSuite on this?