Thank you for the suggestion. I tried it. But it didn't work.

Yes, your information is very helpful. I'm working on the solution. Thank you, Lily

I found the place to access the list - Customer Status List.

Thank you, Michelle. Your suggestion is very helpful. The problem is fixed.

Thank you, Mikko. User Event Script will work for sure. I prefer to use workflow solution for this case.

Thank you, very good suggestion to workflow solution.

Thank you, Pauline Joy Cac. It's very helpful.

In Sales Order Basic Printing Type, if item displayname is not blank, it displays {item.displayname} only, no {item.itemid}. How can we achieve the same goal via advanced pdf?

[h=2]How to add Display Name (item displayname) to a sales order using Advanced PDF/HTML templates[/h] ${item.item} is a combined field of "{ItemID} + Item {displayname}". ${item.displayname} shows blank for all items. ${item.item.displayname} shows the first item displayname for all items. I added a custom column field…