30-person company with an office in Vancouver. Anyone else having fun with the exchange rate on their renewal pricing? Yup. Not just NetSuite. Just about all of our services bill in USD. We're a non-profit (22 people) based in Abbotsford, BC.

Hi Anthony. Did you ever try this out? If so, how well does it work?

Noted. Thx for the help. ;)

We're trying to do the same thing. We'll let you know if we find a solution (before NetSuite creates one).

Evan, you don't have an answer? My world has just been turned upside-down. :)

Well, I decided to just create a word document with a hyperlink to the scanned file. That should work. Sometime later .... Argggghh! Can't merge to more than 4000 customers at a time. Frustrating to say the least. I wonder if that's being addressed in 2008.2

That is an option. For us, however, the storage is not much of an issue and I'd rather not have to pay for and/or maintain another server for images. We try to do as much in Netsuite as possible to keep staff working "in the system". In this case, making sure images are in the "images" folder isn't a problem ... just wish…

AH HA! Mystery solved. Photos that are uploaded to the images directory appear correctly in both single and campaign emails. Photos that are uploaded elsewhere in the file cabinet appear correctly only in single emails. I think this is still a problem, but at least we have a work-around now.

Sure Rick, Before I do that, perhaps you can clear things up for me. When a campaign email is sent, Netsuite modifies the url's with campaignlistener.nl. This seems to work to track click through ratios. Are you telling me that if I want to track income, I need to manually add the campaign ID (or name) to every url? That…

Appending the promo code to the url would have been nice for us but even doing that manually doesn't add the income from the email to the campaign income so I'm not sure it would help anyway. This sure isn't a simple or intuitive process is it? I can't imagine the average user doing this to track their campaigns. I'll try…

Ahhh ... that's helpful. Thanks!

Case # 733568

So ... part of the problem is the fact that some literature and forum help reads "&leadsource=campaign_id" while others read "?leadsource=campaign_id". The ? works for all pages. Using the & only works sometimes. Argh. So ... after replacing all our urls, the lead source is at least being tracked correctly now.

AAAAAAGGGHH! This is driving me crazy. So ... it seems that the netsuite code that gets appended to all urls in bulk mail does nothing at all to track revenue. For every email, we need to manually edit every url with leadsource=campaign id. On top of that, it only works if the link goes directly to an item drill down…

That does not seem to be the case. We added the promo code to the transactions manually and it made no difference to the campaign stats.

Ahhh ... ok. I was under the impression that any revenue generated from the links in the email blast (which Netsuite modifies to track click-throughs) would be tracked as income. I guess that's not the case. The help material seems to suggest that &leadsource=TheCampaignID needs to be tacked on to an online form link. Does…

Hi Rick, Thanks for your willingness to help. I think we may have found the problem. It looks like the campaign revenue is dependent on the "Lead Source" field being filled in with the campaign name on the sales order/cash sale. We did not have that field on the cash sale form so the revenue info was getting lost. We'll…

I think it's mostly security. Giving someone the ability to log on anywhere on any computer carries a fair bit of risk, especially if that person has access to financial information. An 9am-5pm accounting dept might be a good example of staff that could be locked to their IP address.

You can also have it return the information in a new html page in your browser. We use that method because it's faster than having to load Word or Acrobat if all you want to do is print out the information.

I haven't heard anything since the last post by rkessman almost a year ago. It's an ongoing problem for us as well. Trying to get support to understand the problem was impossible from what I remember.

A mass delete wouldn't work in the long term because the messages keep coming in at a rate of several per day. Like most spam, the subjects and senders change every email. I think what needs to happen is the email address (the long Netsuite string) needs to be blocked or made inactive on the Netsuite side. I don't have…

That sounds like it would be perfect. Any eta on how long that would take?

That may be an option but it doesn't track the amount either, so reporting on how much we made on this campaign still isn't possible.

We actually have ane item for each child. If Netsuite allowed a promo code per line item that would solve our problem. Right now I guess we're out of luck.

Skytek, We looked at Platinum support about a year ago and I think the biggest selling feature was that we would have had a single dedicated support rep. At the time we were looking at hiring a dedicated IT guy here that would just work with Netsuite or going with Platinum support. Turned out they had nobody available for…

All I can tell you is what the support rep told us. That she's worked for Netsuite for a long time, but used to be in Finance so she had no idea what we were talking about regarding the CRM stuff we had problems with. As for hold times, after getting disconnected at 30 minutes (not Netsuite's fault) I'm now at 55 minutes…

Hmm ... I wish there was a clear outline of how the process should go. The Sales user guide just isn't very clear on what the best practice is for maximizing Netsuite's functionality. Perhaps I can tell you how we opperate and you could advise me on a business flow. We are a not-for-profit. Our Sales team create most of…

At this point, yes. Phone support is at an all time low right now. This is partly due to the 11.0 release. We have gold support and wait about 45minutes-1hour. We've also noticed that Netsuite has recruited staff from other departments to help in the support department. We talked to one lady yesterday and it took 45minutes…

Ok, that does make sense. So, you are saying that when a sales rep creates an opportunity, the status on the prospect changes? What if a prospect has multiple opportunities? I'm still unclear on how the opportunities status relates to the prospect status.

Thanks Mini. As far as I can tell, we'd only be using opportunities and not estimates or orders. if you use the Entity record to track sales status, then you can really have only one 'deal' going with one customer at a time, right? We're trying to reduce complexity as much as possible, and the status field is causing us a…