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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
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Anyone having problem when enabling this feature and following all the set up steps but the button of Confirm/Decline does not show? Does it mean we have to create Script/WF on our own?