nugkent

We are trying to use UPS. Unfortunately Netsuite does not work with 2nd Day Air to Puerto Rico.

in UPS does not work when shipping to Puerto Rico country Comment by nugkent Aug 27, 2010 11:54AM

We were able to do a UPS Ground to with ship to address Country Puerto Rico today. I think this issue finally fixed. (fingers crossed) Don't forget to print the international docs to go with the shipment in Print Checks and Forms.

in UPS does not work when shipping to Puerto Rico country Comment by nugkent Sep 27, 2010 5:42PM

Customer Care Case # is 1200065 We had to use UPS.com web site to do the shipment. So we will not be able to do a webex on this one. Hopefully Netsuite tech support will try on their own before calling. Thanks,

in UPS does not work when shipping to Puerto Rico country Comment by nugkent Aug 27, 2010 12:34PM

Total 74.066 Server 72.773 (98.25%) Network 0.414 (0.56%) Client 0.879 (1.19%) Page /app/accounting/transactions/deposit.nl Email kent@novatech-usa.com Time 6/4/2010 9:15 am GMT +5

in Over 1 minute server delay - performance issue Comment by nugkent Jun 4, 2010 10:17AM

Total 77.337 Server 75.536 (97.67%) Network 0.684 (0.88%) Client 1.117 (1.44%) Page /app/accounting/transactions/deposit.nl Email kent@novatech-usa.com Time 6/3/2010 4:26 pm GMT +5

in Over 1 minute server delay - performance issue Comment by nugkent Jun 3, 2010 5:28PM

Must be a daily requirement to be slow every so often. Again today. Total 72.613 Server 71.222 (98.08%) Network 0.279 (0.38%) Client 1.112 (1.53%) Page /app/accounting/transactions/deposit.nl Email kent@novatech-usa.com Time 6/2/2010 8:51 am GMT +5

in Over 1 minute server delay - performance issue Comment by nugkent Jun 2, 2010 9:52AM

Cache was cleared and still same problem today. Total 77.269 Server 75.426 (97.61%) Network 0.47 (0.61%) Client 1.373 (1.78%) Page /app/accounting/transactions/deposit.nl Email kent@novatech-usa.com Time 6/1/2010 8:55 am GMT +5

in Over 1 minute server delay - performance issue Comment by nugkent Jun 1, 2010 9:56AM

Case #1162573

in Over 1 minute server delay - performance issue Comment by nugkent Jun 3, 2010 5:27PM

I have been told by tech support to use system2.netsuite.com when the regular site is extremely slow (or down).

in Netsuite down 3:35PM MST Comment by nugkent Mar 5, 2010 6:08PM

Interesting that Netsuite acknowledges an outage Friday and yet status.netsuite.com shows all system up 100% during the same time perior. Please explain. System Uptime: Last 7 Days Average uptime for all NetSuite Databases Sunday, 03/07/2010 100.00% Saturday, 03/06/2010 100.00% Friday, 03/05/2010 100.00% Thursday,…

in Netsuite down 3:35PM MST Comment by nugkent Mar 8, 2010 9:55AM

also down here Houston. I have noticed that status.netsuite.com really shows what's going on about an hour to day prior. Not really good if you want the current status.

in Netsuite down 3:35PM MST Comment by nugkent Mar 5, 2010 5:57PM

Will do. Thanks, Case# 989409 Created: can you switch us to a faster netsuite server?

in Netsuite soooo sloooow Comment by nugkent Jan 15, 2010 5:49PM

back up here

in Netsuite websites down? Comment by nugkent Dec 17, 2009 4:02PM

Netsuite is down for us too. Our Netsuite web store is also down. status.netsuite.com says all is OK though

in Netsuite websites down? Comment by nugkent Dec 17, 2009 3:57PM

status.netsuite.com Some Service Interruption Some accounts affected. Please login to your account for more specifics login .... where?

in Netsuite websites down? Comment by nugkent Dec 17, 2009 4:00PM

We are also getting "You cannot submit this form due to an unexpected error" messages when saving forms. Also, when trying to submit a case via the Support tab, submit case online, the web page hangs at the submit button. finally posted case 890936. Also, tried to sumbit a case from the customer center and received the…

in Did we get an update at midnight by any chance? Comment by nugkent Jun 12, 2009 9:42AM

Peter, Thank you for the update. Please advise once this defect has been resolved in 2009.1. Defect 161029 - Error sending USPS request.

in USPS integration not working in 2009.1 Comment by nugkent Mar 12, 2009 6:32PM

Still showing blacklisted this weekend for one of our customers. They did not receive our web Sales Order acknowledgement Action: failed Status: 5.0.0 Diagnostic-Code: X-Postfix; host mailserver.sutliffcider.com[213.171.216.106] said: 554 Fasthosts is not accepting mail from 167.216.129.170 at this time. Please visit…

in Netsuite Blacklisted Comment by nugkent Jan 18, 2010 10:43AM

still happening today. 553 5.3.0 ITS-SP2: Spam blocked - Rejected due to Spamhaus listing see http://www.spamhaus.org/query/bl?ip=167.216.129.171 (in reply to MAIL FROM command)

in Netsuite Blacklisted Comment by nugkent Jan 20, 2010 6:10PM

I received the following message from Netsuite on 1/18/2010 regarding this issue: Hello Kent, Netsuite was erroneously blacklisted by spamhaus last week (Jan 11, 2010) and was removed from the list right away (Jan 12, 2010). Due to black list cache, there are still intermittent experiences of black listing. Total reports…

in Netsuite Blacklisted Comment by nugkent Jan 19, 2010 10:00AM

Our netsuite emails for sales orders, cash sales, invoices, purchase orders are also being bounced. This system is configured to reject mail from 167.216.129.170. (in reply to MAIL FROM command) and also Client host [167.216.129.170] blocked using cbl.abuseat.org; Blocked - see…

in Netsuite Blacklisted Comment by nugkent Jan 13, 2010 6:26PM

Amit, Insurance... forgot about that adder. Now on the USPS web site we have. Priority Mail® $4.80 (4.75 online price) Insurance (Insured for $19.60) 1.70 Total $6.50 (6.45 online price) In Netsuite we have: Shipping Cost: $5.50 (with insurance turned ON) Shipping Cost: $4.75 (with insurance turned OFF) The discrepancy…

in USPS realtime rates different than www.usps.gov Comment by nugkent Sep 26, 2008 10:43AM

Tom, Thanks my test examples are working for me now.

in USPS realtime rates NOT WORKING with ZIP+4 Comment by nugkent Sep 25, 2008 10:37AM

That's probably because the insurance quoted through the NetSuite integration is not the same used directly by USPS (their own). It is provided by a third party (U-PIC), through our USPS postage reseller and integration partner, Endicia. You can read more about this option on Endicia's site:…

in USPS realtime rates different than www.usps.gov Comment by nugkent Sep 26, 2008 12:56PM

Tom, Thanks. In addtion to our customer's Ship To address being allowed to have zip+4 for USPS realtime rates working... I found that data element: FromPostalCode is being sourced from Setup> Company Information - subtab Shipping Address - Zip field. We really should be able to have zip+4 here too.

in USPS realtime rates NOT WORKING with ZIP+4 Comment by nugkent Sep 24, 2008 9:58AM

Go to your Tools>Trust Center>Addins in Outlook and check to make sure that it isn't loading twice, or there aren't two different versions loading. You can then click on Com Add-ins->Go and disable or enable instances of NetSuite for Outlook to see how that affects your buttons. Disabling the Netsuite addins as you…

in Netsuite for Outlook loads twice into Outlook Comment by nugkent Jul 16, 2008 10:52AM

Case #718701 Update Svilen Rangelov, I application I used yesterday "Web Link Validator" to scan our site does have options to slow down the process… In the past I did have it throttled back quite a bit. Recently I changed computers though and yesterday afternoon I noticed that the throttle back options did not transfer to…

in Minor Service Interruption Comment by nugkent May 9, 2008 10:07AM

Phillip, Thanks for the info. While we still cannot access netsuite.com login page... google, and other domains are accessable. (our website is not). status.netsuite.com shows a service interruption. I will contact our ISP as suggested though the dns that they are providing may be the problem. Thanks,

in Minor Service Interruption Comment by nugkent May 8, 2008 4:47PM

Phillip, We can now access www.netsuite.com I understand this was all caused by my running a separate application "Web Link Validator" which caused too many hits in a very short time periord. I have modified the settings in this application to slow down it's connection rate and will schedule the runs at off peak time in…

in Minor Service Interruption Comment by nugkent May 9, 2008 12:44PM

our IP address is being blocked from accessing www.netsuite.com by savvis.net Is this something that netsuite can fix? i.e. Does Netsuite have a relationship with Savvis? I called them but since we are not a customer they won't tell why we are being blocked. C:\>tracert www.netsuite.com Tracing route to www.netsuite.com…

in Minor Service Interruption Comment by nugkent May 9, 2008 9:10AM

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