try adding currentRecord.commitLineItem('recmachcustrecord_ticket_id') after youve set the values of the line.

You can add a custom code on the online customer form. There you can set a save record function that will execute before the record is saved in Netsuite

There is an existing defect for this issue : Issue Number: 388126 [B]Abstract: [/B]SuiteScript 2.0 > Sent Email messages are not being associated to specified custom records Current workaround I did is I trigger the email sending using a user event script written in Suitescript 1.0

Create a custom transaction column field and source it from the item's image field. You can then use that new field to display the items image

try using <#assign totalPages><totalpages/></#assign>