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On Friday, October 10, 2025, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
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Comments
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Users report full functionality has returned. Cheers.
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Update: NetSuite Support has opened a U3 defect case on this issue. Apparently this is affecting several customers.
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Noticing this on all transactions types. Search returns the error. But if you use List, you can then search for items there. Lovely. I posted this in case others were seeing similar behavior today or recently. We upgraded to 2025.1 over a month ago, and don't have any recent updates from bundles or customizations. I…
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Yes, thank you. We saw this was fixed very late on that same day, and users have verified this morning. Cheers.
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Thanks. I have given our account rep our case number to push on as well.
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Has there been any movement on this problem?