The resolution for this Issue (149917) is currently being tested by QA. Should testing verify the resolution, it is scheduled to be released this evening (08.21.2008). Thanks, Ted

The resolution for this Issue (149917) was released last evening (Pacific). If you continue to experience the same problem, please update your case with the details and follow up here as well. Thanks, Ted

We still have customers continue to call us with check out errors as of this morning 7am PDT. The same problem when they go to the check out screen and click on proceed to check out they are bounced to the home page. It appears that the fix did not work as expected. We have updated our case and have requested that the case…

Intermittent issues communicating with PayPal's Name Servers are resulting in Credit Card processing errors. We are working with their support to resolve as quickly as possible We will provide status updates as they are available. We have implemented a workaround for a majority of the communication delays with PayPal's…

We have implemented a workaround for a majority of the communication delays with PayPal's Name Servers. However, intermittent communication delays are still occurring and we are continuing to work with PayPal support to completely resolve as quickly as possible. The remaining intermittent communication delays with PayPal's…

Intermittent issues communicating with PayPal's Name Servers are resulting in Credit Card processing errors. We are working with their support to resolve as quickly as possible We will provide status updates as they are available. Thanks, Ted

Customers who have set up their Web Store/Site DNS using A Records, instead of the recommended CNAME approach (per our documentation) are still experiencing issues. These can be resolved at any time by updating the configuration as recommended in the NetSuite Online Help Topic and emails sent recently to the account…

Please refer to this thread for status updates. Thanks, Ted

We are currently experiencing intermittent networking issues that are impacting a percentage of users. Not all users are affected. We are working as quickly as possible to resolve the issue and will provide status updates as available. Thanks, Ted

All NetSuite Systems are fully operational and there has been no interruption in service in proximity to the time of your report. Have you contacted your Internet Service Provider to verify there is no interruption from their side? You can verify a proper route to NetSuite by executing this command from a command (DOS)…

I understand, and appreciate, you concerns regarding this topic. To be clear, today's service interruption was not caused by the use of an A Record instead of a CNAME, but your current set up resulted in your Web Store/Site being pointed to a location that was experiencing connectivity issues dues to a network…

We are currently experiencing intermittent networking issues that are impacting a percentage of users. Not all users are affected. We are working as quickly as possible to resolve the issue and will provide status updates as available. Thanks, Ted The network interruption that intermittently affected HTTP(S) access to the…

Once this investigation is complete, status.netsuite.com will be updated to reflect the service interruption. status.netsuite.com has been updated to reflect today's service interruption. Thanks, Ted

Today (06/20/2008) between approximately 10:05 AM and 10:20 AM (Pacific Time) there was a service interruption that affected the delivery of hosted images for Web Stores. Additionally, the ability to access the login page was also affected. Users who were already logged in were unaffected. Our monitoring detected this…

Today (06/19/2008) between approximately 2:00 PM and 2:20 PM (Pacific Time) there was a network interruption that affected a portion of traffic destined for the "system" domain(s). Shopping and Partner (WebServices) traffic were unaffected. Our monitoring detected this interruption and it was resolved as quickly as…

Yesterday's (04/08/2008) downtime spanned the time between 6:46 and 7:22 AM (Pacific). It manifested as a significant performance slow down for all users of Version 2008 Release 1. Additionally, the ability to login to all NetSuite versions during this time was affected. Any Version 2007 Release 1 users who were logged in…

A portion of application generated mail is currently experiencing delays in processing. The issue is actively being addressed and we hope to have it resolved soon. Thanks, Ted The mail related delays have been resolved as of 10:18 AM Pacific. Thanks, Ted

my problem seems to be related to sales receipt emailed confirmations. If I do not email a copy out, it runs fine. but if i have the email box checked off it hangs up. A portion of application generated mail is currently experiencing delays in processing. The issue is actively being addressed and we hope to have it…

Down again this morning?? There was no systemic slowness or outage this morning. If you are experiencing otherwise, please file a case and it will be investigated. Thanks, Ted

This evening, between 10:54 and 11:38 PM (Pacific), some users were not able to login to NetSuite. Users who were already logged in prior to the incident were not affected. Our internal monitoring detected the issue and it was resolved as quickly as possible. We apologize for any inconvenience this may have caused. Thanks,…

This message is presented, and expected, when you create a new browser instance (from the Desktop or Start menu) and log in while using the same email/credentials currently logged in from another browser instance. When you return to the original browser window where you logged in, this message will be displayed upon your…

We get over 5 mbps DSL speed. All other websites are running fast. Netsuite is slow. Especially the saves searches. However; The same saved search, occassionally loads very quickly!!!! I have already emailed all the neccessary requirements for performance problems yesterday morning. I have not heard anything back yet. The…

NetSuite has been slow for the past week or so. Every task takes 5 times longer than usual loading time. It seems like we are in dial up mode!!!! Help. In cases of degraded performance, please file a Case which includes the affected Page(s) (URLs), Email and Date/Time. Each case filed with this information will be…

That leads me to wonder why status.netsuite.com did not reflect this. If you're monitoring detected the problem, it should have been reflected on the status page. What this says to me is that the status page (and the statistics) are pretty much useless. Whether the disruption merited an explicit update to…

We can confirm that on 02/18/2008, between the approximate times of 2:30 PM and 3 PM (PST), hosted web stores experienced intermittent slowness. Our monitoring detected the interruption and the cause is under active investigation. We will provide updates once they become available. Thanks, Ted

Ted, Customer Care Case # is 681677 Thanks in advance Thanks Sunil. Does Google provide you with any logs and/or error codes in addition to the "We were unable to verify your file due to a server timeout." message? Also, what is the time duration that is being considered as a "timeout"? Those details will greatly assist in…

Anyone facing the Google sitemaps verification error? I am getting the following error when I am trying to verify the file placed on my site : " We were unable to verify your file due to a server timeout. " Netsuite guys, what's the server response time of Netsuite based sites? Please file a Case which includes the…

Here is the case number: 680099 Thanks for following up. Issue 140035 has been filed and is attached to your case. Thanks, Ted

Hosted Sites/Web Stores experienced intermittent slowness today (01/21/2008) between the hours of 1 PM and 4:45 PM (Pacific Standard Time). Our monitoring detected this issue and we resolved as quickly as possible (tracked internally via Issue # 138252). During this time the status site reflected the issue. No other…

I just noticed that there is another thread on this from several months ago. Please let me know if anything has been done to investigate and fix this problem since then. Thank you. Marilyn, Which thread are you referring to? Could you provide a link? We have investigated and solved a few of these in the past. Here is one…