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Thank you for that suggestion, @Jervin Nicholas Teopengco-Oracle — I hadn't evenconsidered that it might be a defect. I will go ahead and file a support case right now!

@Bry Cabria-Oracle — OK, thank you for confirming that. We had heard from a third-party SC developer that this was not possible, and your answer serves to corroborate his. We had been hoping that he …

@Francesca Nicole Mendoza-Oracle — turns out it WASN'T a bug in the REST API or a defect in our account. After working with the NetSuite support team we were able to determine that the problem w…

Good morning, @Bry Cabria-Oracle — Apologies for not providing an update. I managed to get this functionality to work via a User Event script attached to Estimate records that executes only in the We…

Thank you, @Angelica Mae Segador-Oracle! ${customer.entitynumber} did the trick. By using ${customer.entitynumber} I was able to get the numerical component ( the XXXX part) from CUST-XXXX, so in the…