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Reversing Customer Payments In A Closed Period

edited Jun 2, 2025 2:23PM in Social Groups

Is there a way to reverse a customer payment in a closed period? The scenario is customer disputes a charge, example credit card chargebacks and ach returns. If a customer disputes the charge, is there a preferred way to reverse the payment and reopen the invoice if we do not get the disputes till after we have already closed the period? Any help is appreciated. Thank you.

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