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Please note that on Friday, September 19, 2025, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Customer Portal Password and Security

The Password and Security section in the Customer Portal is where you can enhance your customers' account security. Here, you can specify a minimum password length, ensuring that your customers use strong passwords to access their accounts. This simple measure adds an extra layer of protection for their personal information and transactions. 

 

Set a time limit for invitation links, ensuring they expire after a certain period. You can determine the number of hours, up to a maximum of 72 hours, after which the invitation link will no longer be valid. This feature is handy for security and managing access. 

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