Angela Bayliss · Senior Solution Architect · Gold Crown

I saw it, and you are correct, it is gone. I didn't keep up with it, so not certain why, but it may have fallen under this restriction: monetary figures, whether contractual or in negotiation, between NetSuite and/or any other parties related to NetSuite and its line of application services; Typically, any specific talk of…

Jim, I do believe that you have knocked this one out of the park. Everyone else- ditto, what he said.:D

Better yet, we should declare one whole day for Evan to rant to his heart's content, and we won't say a word in reply - not a single word (that part is very important). After all, you gotta love any CTO who uses the word "cathartic". ;) CMQ Forget being quiet and not a word, lets egg him on!!!! Cecelia, you can head up his…

Angela - you are incorrigible. Funny, though. :D And not to worry, I knew you were referring to Evan as the "Great One", not me (and rightly so!). CMQ [p.s. Evan if you're reading this - we're really not doing this for any ulterior motives. None of us expect to have our issues bumped to the top of the list, for example. We…

LOL @ Andrew- I'm all for it Evan! It's also nice to know your human enough to rant....;)

what a great post! was there anyone in particular you might name for a gold star, or the whole team you worked with?

retracted by user

Everybody, anybody.... Please run your standard Inventory Valuation Detail Report (and also the Inventory Activity Detail report if you want to take another minute for this). Now look at the info in the Description column..... 1) Would you agree that the text in the Description column comes from the memo field on the…

oh yeah- hmm, his looks familiar- nothing like posting the same exact thread in multiple places, under multiple headings- and they say NS has issues....:mad:

I have to say, I haven't revisited this topic in a while- I see support fluctuate on a regular basis, I certainly gave someone an earful not long ago as the level of support I usually dial in to is not usually an issue. However, it seemed that most of support was on national holiday (not US holiday, and when I am on the…

I don't feel right kicking people down the line, but time is money in our business and if I am stuck on hold, it costs money. So I think we will just "bite the bullet" and stick with gold support. I do believe that the levels of support have different teams that repond to levels. Manny is all gold, (and rightfully so- he…

It is amusing the note that the thread - Please Save Netsuite has also been summarily deleted by the moderator. The truth must really hurt because they don't want more people to know about it. Funny how interpretation can be so vastly different when looking through different eyes. In my opinion, I EXPECT netsuite to…

Hi i have posted a request to change my email address to : akyuznet@gmail.com but no one responded me. are you talking about your e-mail address as itpertains to this usergroup? If so, I do believe it must be the same e-mail that you use to login to Netsuite. Who did you submit the change to, and what do you want changed,…

theoritically gold members take priority over silver. well, yeah. of course. But it surprises me that the teams are intermingled. Since I have worked in different levels of support, from the client end, I always got the feeling they were very different teams.

I think there is a link in Setup to close your account and delete all your data...and/or in the Customer Center where your list of past Invoices is listed. For the record, be very careful of the delete all data choice. It is a very dangerous line to cross, especially if all you are trying to do is close your account. Could…

Hi Andy, I believe that Netanswers has been suspended.

hope this is not OT, but it there any way we can provide feedback to managers of exceptional NS employees? I have run into two that have helped me through this upgrade, and would like to let their supervisors know how awesome they are....

mike-come join the thread https://usergroup.netsuite.com/users/showthread.php?t=6008

Ian, Have your administrator add the role 'Netsuite support Center' to your employee record. Once it is active, you will access the link not through the 'change roles' link, but via the support tab itself. you will have to attach documents via the e-mails they send you, not the support center itself (I think).

I imagine it is directly related to your level of support?

This is a bone of contention that has echoed throughout this forum a great deal. I do not know what the answer you are looking for is, but I can tell you what I found when I dealt with it. I finally dug my way out of being buried early in the year, and found the time to go through my open cases. What I found surprised me.…

Our global ASA for Gold is 4 minutes, and Silver is 7 minutes. Kind Regards - James Dantow, Mgr of Support email contact: jdantow@netsuite.com Mr. Dantow, When do you expect to hit this target?

Mr Dantow, The process you have outlined is exactly what I have seen- the way you describe the hold times, etc. However, my original question may not have been clear, so I will elaborate a bit. I have silver support. I called in about a month ago, and was on hold for an hour. I was asking when you planned on reducing the…

In all fairness, my experience on the phone support yesterday (as described in the "case study of support" thread) caused me to change my tune dramatically. In the interest of not repeating myself, look here- https://usergroup.netsuite.com/users/showthread.php?t=5870&highlight=case+study It seems that NS, for all their…

I second this- very encouraging, especially right now with this upgrade, when they are all busy. I have had communications from support via e-mail daily, and have had multiple calls back. I don't see them answering in this forum as often as I would like, but overall, the efforts are recognized, and promising.

Comments and questions about support? wow - somebody is feeling very brave...... :D thanks for clarifying, I thought it was somewhere we could post case numbers and actually get support- good to know.

I asked when the target date for the 4-7 minutes was, because I was on hold for over 60 minutes the last time I called, last month. Never have I had any hold time be less than 20 minutes, and most average over 45 minutes. we also, are only silver.

Hi Jon, THis "case study" is almost tragic in what I just saw happen. I get the same kind of responses from online support as you do. However, as soon as you posted it in here- and brought it up, NS stepped up and took care of you. So is that the answer? do we have to bring all cases into the UG, in order to get an answer…

Wow, I guess I was quite lucky. I am in the position where I call that I usually know exactly what the problem is. I just need the stupid thing fixed, or someone to explain to me how I actually created the problem (so I can then fix it myself) Funny, I did mention that I was able to fix this particular issue myself, and…

a little OT here, chris, see other thread.