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Benefits
Discussion List
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Processing future dated life events automaticallySummary: Ability to process future dated life events automatically through scheduled process Content (please ensure you mask any confidential information): Hi everyone, … -
Error on primary vs contingent beneficiarySummary: I am not able to close a life event because of error message that you can't have a contingent beneficiary without a primary. When I look at the elections using …
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Benefits Comparison Plans tiles not showing configured available plansSummary: This is a new setup and the setup seems to be complete. Configured Benefit Plans for Comparison. The Benefits compare plan template and groups are all updated a…
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How to Loading retiree enrollments using HDLSummary: Hi All, We have requirement to Load the Retiree enrollments. Please let me know if it's same as the Active Employees enrollments load or different. We created C…
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Benefits lifeevent occured date in email template by using emps resource in Alert ComposerHello Team. How can we add the LifeEvent Occured date in email template for the emps Resource for Alert Composer or Please help us in selecting correct resource such tha…
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Conversion life event - How to prevent triggering dependent action items?Summary: I have a quick question regarding processing a Conversion life event. When loading employee enrollments and dependents, how can we prevent pending actions from …
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AI Agent Studio not showing in AI Apps Administration and ToolsSummary: AI Agent Studio not showing in AI Apps Administration Tools Content (please ensure you mask any confidential information): Version (include the version you are …
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Employee not able to see print document from benefit summary page under action buttonSummary: Employee not able to see print document from benefit summary page under action button Content (please ensure you mask any confidential information): Version (in…
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Redwood - Benefits Confirmation Statement not displaying latest enrollmentsHi Hoping everyone is doing well! After enabling Redwood for Benefits Self Service, we noticed one issue with Benefits Confirmation Issue where Benefits Confirmation Sta… -
Enabling text by guided journey under Enrollment flow-My ContactWe tried to create a guided journey and added the code at the add contacts Journey code section (please refer the screenshot). The text has to be displayed in under the …
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Designate Beneficiary due date populating but it is not configuredSummary: Client has employees populating with a due date on their Redwood designate beneficiary action item, but there is not a due date configured. Why and how is this … -
How to enable AI Agent studioSummary: Looking for the steps to enable AI Agent studio. Content (please ensure you mask any confidential information): Roles or profile options required to enable AI A…
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Benefits Plan & option defaultingCan we default the Dental-Care plan options based on the selections made in the Health-Care plan. For example, if 'Employee + Spouse' is selected under Health-Care, the …
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Customize Get to know your benefits pageSummary: Need to hide the current content and add new content to the page. Content (please ensure you mask any confidential information): Hello, I posted my question on …
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We have need to hide the Provided credits section from the current enrollment pageHello The ask is to hide the Provided Credits which appear on top of the enrollment page. Screenshot attached. Navigation : Me ⇒ My BEenfits⇒ View all enrollments. Tried…
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How can I configure automatic drop enrollment method for plans medical, dental and vision.Summary: How can I configure automatic drop enrollment method for plans medical, dental and vision. Where plan actions are- Enroll/ No Change/ Drop -
How to hide the phone details section while creating a new contact in RedwoodSummary: Hi, We were exploring the personalization feasibility in Redwood benefits; while creating a new contact through People to Cover we want to hide the Phone detail…
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Redwood : How to check/review the audit log and trace files for benefitsSummary: Hi Team, When trying to evaluate a life event, we are getting below error. Please let know, where can we check audit log or trace files. Content (please ensure …
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Redwood - unable to see pending and contingent worker type in Benefit Activity Center for 25BSummary: unable to see pending and contingent worker type in Benefit Activity Center for 25B but able to see Redwood Benefit Summar Content (please ensure you mask any c…
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Pending action section in redwood has error message "An unexpected error occured" for few empsSummary: We have implemented benefits for few countries in our organization. Testing the "Benefits Activity Center" however for employees of one of the country the pendi…
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How to setup pending actions to trigger for newly added dependents and not on exsiting dependents?Summary: I'm currently processing a birth life event and have noticed that dependent action items are being triggered for both the newborn and existing dependents. Could…
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Benefits Rates ProrationSummary: The customer needs benefits premium proration. The employees are on semi monthly or monthly payroll. So if the employee is hired mid of payroll period or termin…
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Can we change verbiage from Ask Oracle to something which business needsSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): How to change verbiage from Ask Oracl…
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Can we display the "Child Name"/"Contact Name" in Document Of RecordSummary: Hi, I come across a requirement where we want Child Name to be fetched and displayed in Document of Record from Person Contact information and so that he/she ca…
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Start Here- Learning opportunities to get started with Benefits Redwood AdoptionGoals Our vision is to deliver a cutting-edge, streamlined experience for Employee Benefits Enrollment and Administration through Redwood design, ensuring employees stay… -
System throws an error when evaluating life eventsWe have a requirement where , for a plan coverage amount is calculated based on the hours worked in the previous year. Employees who have worked less than 702 hours shou…
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Redwood -Benefit administrator unable to enrollments or life events after enabling redwoodSummary: Hi All, We have enabled Redwood for Benefits, We are using standard role.All the necessary profiles are set. Benefits Admin is able to search for employees in B…
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Compensation Change statement missing in Benefits activity center > Compensation InfoSummary: We're missing compensation change statements when checking employee's record via Benefits Activity Center > Compensation info. The information exists in the sys…
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Unable to add Parameters to Business Object Functions in AI Agent StudioSummary: Unable to add Parameters to Business Object Functions in AI Agent Studio. After enetering the Parameter info and clicking Done button not saving the Parameter t… -
Program name showing twiceSummary: Hi, Anyone have any idea why the canada program is showing twice? The plan is in one program. Thanks, Nancy Content (please ensure you mask any confidential inf…