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Benefits
Discussion List
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Benefits plan should appear on employee summary page but not in employee enrolments page.Hi Team, Our customer requesting that benefits plan should appear on employee summary page but not in employee enrolments self-service page). we have turn off option 'Vi… -
Pending action is not clearing after completing the required taskSummary: We had a new hire Life event open for an employee, we added a Child as dependent for Medical PPO plan. The 2 pending actions are showing Add a Birth Certificate…
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Has anyone used the Fast Formula function GET_MESG?Summary: Content (required): We tried using this in our Benefits Postelection Edit FF, but the end result is not what we expected. I'm attaching the message configuratio…
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Unable to view W2 and W2c documents in Document RecordsSummary: Hi, We are unable to view W2 and W2c documents in Document Records, even though they are marked as active. Are there any additional configurations or setups req…
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Benefits Alert - Email BCC optionSummary: Our system currently sends new hire benefits enrollment alerts to both the new employee's work email and the benefits administrator's email inbox. We'd like to …
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Redwood’s plan option labels are confusing while making an electionSummary: When employees are selecting their benefits, each plan includes an “option name,” which in our case is labeled Enrolled. That’s been a bit confusing—since it sh…
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Benefits Activity Center Error on Benefits Summary PageSummary: After opening an employee record in the Benefits Activity Center, their benefits are not loading and I see the following error under the actions section: "An un… -
accessing benefits of terminated employeesSummary: in benefits service center - i cannot access benefits of terminated employees Content (please ensure you mask any confidential information): is there some confi…
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Benefit relationship page is not showing in Redwood UISummary: Benefit relationship page is not showing in Redwood UI We have all these roles added but still Benefit relationship page is not showing anything. Manage Benefit…
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Unable to Delete the Benefit Relationship after Rehire in RedwoodSummary:For one of our client ,We rehired a terminated employee and tried to cancel the Work Relationship . But to do that we first need to delete the Benefit Relationsh…
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Divorce should only trigger when employee has spouseSummary: Divorce life event should only trigger when employee has spouse. How to configure this? -
Redwood - Swap the order of the Decline and Accept buttons in Benefits AuthorizationLooking to swap the order of the Decline and Accept buttons so that Accept is first in the Benefits Authorization. I can't find a way in VBS, but wanted to put it out th…
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Remove ability for self service to add Evidence of Insurability - BenefitsWe have a 3rd party that handles our EOI documents so the business is asking that while we still require these documents overall, we remove the ability for self-service …
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Can anyone provide the date condition used in person selection formula or any other formula.Actually, the termination life event didn’t trigger for the past two months, and now we need to add this event for all affected employees—approximately 300 in total, eac…
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Processing future dated life events automaticallySummary: Ability to process future dated life events automatically through scheduled process Content (please ensure you mask any confidential information): Hi everyone, …
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Error on primary vs contingent beneficiarySummary: I am not able to close a life event because of error message that you can't have a contingent beneficiary without a primary. When I look at the elections using …
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Benefits Comparison Plans tiles not showing configured available plansSummary: This is a new setup and the setup seems to be complete. Configured Benefit Plans for Comparison. The Benefits compare plan template and groups are all updated a…
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How to Loading retiree enrollments using HDLSummary: Hi All, We have requirement to Load the Retiree enrollments. Please let me know if it's same as the Active Employees enrollments load or different. We created C…
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Benefits lifeevent occured date in email template by using emps resource in Alert ComposerHello Team. How can we add the LifeEvent Occured date in email template for the emps Resource for Alert Composer or Please help us in selecting correct resource such tha…
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Conversion life event - How to prevent triggering dependent action items?Summary: I have a quick question regarding processing a Conversion life event. When loading employee enrollments and dependents, how can we prevent pending actions from …
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AI Agent Studio not showing in AI Apps Administration and ToolsSummary: AI Agent Studio not showing in AI Apps Administration Tools Content (please ensure you mask any confidential information): Version (include the version you are …
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Employee not able to see print document from benefit summary page under action buttonSummary: Employee not able to see print document from benefit summary page under action button Content (please ensure you mask any confidential information): Version (in…
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Redwood - Benefits Confirmation Statement not displaying latest enrollmentsHi Hoping everyone is doing well! After enabling Redwood for Benefits Self Service, we noticed one issue with Benefits Confirmation Issue where Benefits Confirmation Sta… -
Enabling text by guided journey under Enrollment flow-My ContactWe tried to create a guided journey and added the code at the add contacts Journey code section (please refer the screenshot). The text has to be displayed in under the …
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Designate Beneficiary due date populating but it is not configuredSummary: Client has employees populating with a due date on their Redwood designate beneficiary action item, but there is not a due date configured. Why and how is this … -
Benefits Plan & option defaultingCan we default the Dental-Care plan options based on the selections made in the Health-Care plan. For example, if 'Employee + Spouse' is selected under Health-Care, the …
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Customize Get to know your benefits pageSummary: Need to hide the current content and add new content to the page. Content (please ensure you mask any confidential information): Hello, I posted my question on …
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We have need to hide the Provided credits section from the current enrollment pageHello The ask is to hide the Provided Credits which appear on top of the enrollment page. Screenshot attached. Navigation : Me ⇒ My BEenfits⇒ View all enrollments. Tried…
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How can I configure automatic drop enrollment method for plans medical, dental and vision.Summary: How can I configure automatic drop enrollment method for plans medical, dental and vision. Where plan actions are- Enroll/ No Change/ Drop
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How to hide the phone details section while creating a new contact in RedwoodSummary: Hi, We were exploring the personalization feasibility in Redwood benefits; while creating a new contact through People to Cover we want to hide the Phone detail…