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Benefits
Discussion List
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Redwood : How to check/review the audit log and trace files for benefitsSummary: Hi Team, When trying to evaluate a life event, we are getting below error. Please let know, where can we check audit log or trace files. Content (please ensure … -
Redwood - unable to see pending and contingent worker type in Benefit Activity Center for 25BSummary: unable to see pending and contingent worker type in Benefit Activity Center for 25B but able to see Redwood Benefit Summar Content (please ensure you mask any c…
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Pending action section in redwood has error message "An unexpected error occured" for few empsSummary: We have implemented benefits for few countries in our organization. Testing the "Benefits Activity Center" however for employees of one of the country the pendi…
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How to setup pending actions to trigger for newly added dependents and not on exsiting dependents?Summary: I'm currently processing a birth life event and have noticed that dependent action items are being triggered for both the newborn and existing dependents. Could…
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Benefits Rates ProrationSummary: The customer needs benefits premium proration. The employees are on semi monthly or monthly payroll. So if the employee is hired mid of payroll period or termin…
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Can we change verbiage from Ask Oracle to something which business needsSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): How to change verbiage from Ask Oracl…
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Can we display the "Child Name"/"Contact Name" in Document Of RecordSummary: Hi, I come across a requirement where we want Child Name to be fetched and displayed in Document of Record from Person Contact information and so that he/she ca…
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Start Here- Learning opportunities to get started with Benefits Redwood AdoptionGoals Our vision is to deliver a cutting-edge, streamlined experience for Employee Benefits Enrollment and Administration through Redwood design, ensuring employees stay… -
System throws an error when evaluating life eventsWe have a requirement where , for a plan coverage amount is calculated based on the hours worked in the previous year. Employees who have worked less than 702 hours shou…
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Redwood -Benefit administrator unable to enrollments or life events after enabling redwoodSummary: Hi All, We have enabled Redwood for Benefits, We are using standard role.All the necessary profiles are set. Benefits Admin is able to search for employees in B…
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Compensation Change statement missing in Benefits activity center > Compensation InfoSummary: We're missing compensation change statements when checking employee's record via Benefits Activity Center > Compensation info. The information exists in the sys…
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Unable to add Parameters to Business Object Functions in AI Agent StudioSummary: Unable to add Parameters to Business Object Functions in AI Agent Studio. After enetering the Parameter info and clicking Done button not saving the Parameter t… -
Program name showing twiceSummary: Hi, Anyone have any idea why the canada program is showing twice? The plan is in one program. Thanks, Nancy Content (please ensure you mask any confidential inf…
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Blank Category Code on Benefits setup diagnostic reportWhen running the benefits diagnostic report , the category code is showing up as blank. How can we retreive teh Category code on the diagnostic report? Here are the para…
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Not able to hide Coverage amount field for Life assurance Benefit in Benefit Summary redwood pageSummary: How to hide Coverage amount field for Life assurance Benefit in Benefit Summary redwood page from VBCS tool Content (please ensure you mask any confidential inf…
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Not able tohide Annual amount field for ChristmasBenefit in Benefit Summary redwoodpageSummary: Not able to hide Annual amount field for Christmas Benefit in Benefit Summary redwoodpage using VBCS tool Content (please ensure you mask any confidential infor…
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How to hide the Beneficiaries and Primary Care Physicians sections in the Benefits Summary ?Summary: For a client, we would like to hide the Beneficiaries and Primary Care Physicians sections on the enrollment details page within the Benefits Summary. Content (… -
Not able to search terminated employees in Benefit activity centerSummary: We are unable to search terminated employees in Benefit Activity Center (using effective date same as termination date). Its not showing any employees. The same…
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Benefits Self-Service Grouping: Can we have multiple Self-Service Grouping for a Benefit Life Event?Summary: I have a requirement to display a Life Event in multiple Self-Service Groupings. Is this possible? Content (please ensure you mask any confidential information)…
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How to hide Court Orders on the Overview section of the Benefits Summary page?Summary: The client would like to hide the Court Orders statistic on the Overview section of the Benefits Summary page, as it is not useful. Content (please ensure you m…
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a scenario in the Benefits module where I need some clarificationI have a scenario in the Benefits module where I need some clarification: An employee has already enrolled in a medical plan and added parents (father and mother) as dep…
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Where can we find document added under plan design document in additional configuration at PlanSummary: I have attached document under Plan design document in additional configuration train stop at plan level. But unable to find this document in ESS page under Vie…
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VBS Main Branch - Recreation or Refresh with valid source codeSummary: Code Deployment via Main Branch: Several developers have committed code changes to the main branch. However, these changes may not be reflected in the productio…
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Retirement plan configuration in benefitsSummary: Hello Experts, we need your input in 401k and 3D Blinds 401k retirement plans configuration in benefits. Our client need information only plans in fusion. i.e t…
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Needed Sample Default Enrollment Fast FormulaSummary We need a formula which will default employee into new plan in same option of previous plan and forward dependentsContent We are changing dental carriers. We nee…
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Identification of the relationship dropdown variable in "People to Cover"Hello team, For the client, we would like to set a condition based on the relationship. if (relationshipName === "Child") The issue is that we can't identify the correct… -
When does Benefits Administrator pages are getting change to Redwood ?After the Update to 24D , We know the ESS pages for Benefits has turned into Redwood recently, When does Benefits Administrator pages are getting changed to Redwood ? We…
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How can I override calendar event coverage for specific individuals?Reference: Examples of Overriding Calendar Event Coverage for Specific Geographic Locations, Levels, and Individuals My requirement is same as the "Specific Individuals"…
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AI Agent: Unable to see any other tool other than Document ToolSummary: AI Agent: Unable to see any other tool other than Document Tool Content (please ensure you mask any confidential information): While enabling AI agent there is … -
Is there a way to remove/hide the quick action field 'Benefits Court Orders' ?Summary: Is there a way to remove or hide the 'Benefits Court Orders' quick action from the Benefits summary screen? Our client doesn’t have any plans that involve court…