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Benefits
Discussion List
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Redwood- Cloud Benefits personalize the Support TabSummary: Personalize the Support tab at the bottom of the SSBen page Content (please ensure you mask any confidential information): Screenshots below show some of the wa… -
Redwood Benefit Plan Comparisons - Logo helpSummary: Hi, I have set up Dental Plan Comparison and Medical Plan Comparison in a test pod. When I preview from the Configure Benefit Plans for Comparison, the carrier … -
Pension Plan/Schemes Setup for CanadaSummary: Hi, we are trying to setup a pension plan or pension schemes outside of the regular benefit program with contractual enrollment and notification letters. But ca…
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HDHP - HSA - FSA using Plan Dependency/Mutually Exclusive RulesHi Experts, We have a business requirement where if the associate is electing HDHP plan, they will then need to enroll into either HSA or FSA and not both. Below is the …
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Validation Rule on Redwood Benefits Contact PagesHi All, We have requirement that system should allow to change only below relationship type for existing contact from Benefits Self Service area – ‘Spouse’ to ‘Ex-Spouse…
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When adding designation requirements I get error message...BEN-990489Summary: When adding certifications to the Edit Program Designation Requirements train stop. I get the following Error. The certification type and relationship type comb…
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Redwood - not able see existing or create new contacts after enabling Gender ValidationHello Hoping everyone is doing well! We are trying to enable Gender Validation Rule on Contact page in Benefits ESS through VBCS but facing the issue. I have provided al… -
while trying to evaluate an employees life event receiving errorSummary: Content (please ensure you mask any confidential information): Hello, While trying to evaluate employee life event, receiving a new error - The date code is inv… -
Need to hide support tab from ME ->Benefits employee login pageSummary: Need to hide support tab from ME ->Benefits employee login page. When we tried to hide the support tab, we were not able to achieve it through VBCS. We wanted t…
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25B:Enrollment screen on Benefits Activity center special Avatar with Plan type NameSummary: We are testing the Benefits Activity Center in 25B. After processing the life event when enrollment changes are performed, some special pic ( avatar) is appeari…
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Life event to drop only one planSummary: We have a life system. There have been changes to the eligibility recently. We are required to create and add a life event which, when processed drop only the S…
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Child age out not detectedSummary: Child age out not detected Content (required): Child over the age of 24 should be ineligible. We created a dependent eligibility profile which uses a derived fa… -
How to assign benefits life event to bulk employeeSummary: Content (please ensure you mask any confidential information): Hi, We are implementing benefits newly, we have created new life events for new hires however now…
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Plan type grouping page composer customization is not available in Redwood PagesSummary: We are implementing a Benefits module across several countries, and as a result, we are cautiously using plan type grouping. Each benefit comes with numerous in…
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Certification Type - Determination Rule Definitions, Benefits Restrictions, and Interim RulesSummary: What do the Certification Type Detemination rules mean functionally by rule please? Content (required): What do the Certification Type Detemination rules mean f… -
What dimensions or aspect ratio should we recommend for Benefits program imageSummary: What dimensions or aspect ratio should we recommend for Benefits program image and What file type and file size should the Benefit Program image be? Content (re… -
Need to rename the "Suspended" Enrollment StatusSummary: We have requirement to rename the enrollment status "Suspended" in Employee Benefits self service. Suppose employee is trying to enroll in emp+spouse coverage w…
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Redwood Person Info page not having person type sectionSummary: I noticed that in the Benefits Administration > Person Info page, I can see the 'Person Type' section, but when I open the Redwood page from my client groups > …
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Links in Pending action to guide employees are missing in redwood under pending action.Summary: Links in Pending action to guide employees are missing in redwood under pending action. In Classic UI links are provided. However, in Redwood the links are gone… -
25A Admin cannot view employee benefits in Benefits Summary quick actionSummary: Dear Team, We have an issue there the admins cannot see employee benefit details in the "Benefit Summary" page (redwood). However using the Benefit Administrato…
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Need ideas how to implement Divorce Decree certification ask with Divorce eventSummary: Need ideas on how to implement a Divorce certification ask with Divorce event. As per client, when we undesignate a spouse with Divorce event then Divorce certi…
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TestingTest…
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Benefits would like to have any benefits group automatically end with Termination dateHi Team, When an employee terminates employment, currently the ben group does not end date. If that employee is hired back, we have to manually end date any benefits gro…
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Redwood - Can we customize plan card in Benefits Self-ServiceHello Hoping everyone is doing well! We want to know the plan enrollment card can be customized. Example, we want to increase the font of the plan and option name, need …
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Redwood "Need help? Contact Us" in Benefits Self Service should go to common email box and not AORSummary: Redwood "Need help? Contact Us" in Benefits Self Service should go to common email box and not AOR configured for Approvals / notifications Can we make the need…
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"Need help? Contact Us" in Benefits Self Service should go to common email boxOur client requirement is to see common email under contact us section. Even though it shows the benefits representative name and email which we assigned in Core HR, cli…
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Redwood AI Agent - how do you control or order the Topics dropdown display list?Summary: We are testing the Redwood Benefits AI Agent to launch with our upcoming Open Enrollment. Can you share how best to upload documents and how do you control the …
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Redwood - how to remove auto approved life event in Benefits Activity CenterHi Hoping everyone is doing well! We have not enabled the approval rules for Self Assigned Life event so when employee report as life event, its get auto approved. So wh…
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Time out error message when loading benefit rate in HCM CloudI'm encountering an error when a Benefit Specialist tries to update the rate during Open Enrollment. Could anyone advise what parameters or configurations need to be set…
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Payroll Definition Impact to Benefits Calculation?We need to update our Payroll Definitions for 2026 and 2027 due to the way our pay dates fall on bank holidays. Week 1 for 2027 should be Week 27 for 2026 as the origina…