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Benefits
Discussion List
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We are not getting the error message (BEN-990677) when enrolling into HSA planSummary: When Employee is enrolling in the HSA plan and entering the Amount greater than IRS limit system allowing to process the election, it is not throwing the Error … -
Salary Change life event getting evaluated instead of Status Change life eventHello Good-Morning Everyone, I hope this message finds you all well !! We are encountering an issue when transferring an employee from a Full Time/Part Time (Benefits-el…
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not able to see national identifier section in redwood page for contactSummary: Hi All, We are in 25B and don't see national identifier section to add social security number for contacts in People to Cover and Before you enroll page. Also, …
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Benefits survey questions not populatingI've followed the instructions here, and am not completely new to questionnaires. I've attached the questionnaire under the self-service config as well as ensured that t…
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How to hide individual input fields in contacts additional info in Redwood page?We have a requirement to hide the tobacco use and the student status field to be hidden from the employees while creating/editing a contact and it should only be visible…
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Relationship drop down on people to cover page not displaying all relationsSummary: On the People to cover page from Ben specialist or ESS page the relationship drop down has only few relations listed. We were trying to add the Guardianship Chi…
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How to prevent duplicate element/payroll entries when the benefit options are changedFor plans like HSA, the employee contributes one-time lump sum amount to employee upon initial eligibility/enrollment. We need to ensure that this lump sum is paid exact…
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Can you remove certain Life Events from drop down list under "Add a Life Event"Hello - when a benefit admin adds a "potential life event" under Benefit Enrollment, there are many options that we no longer use or never have used. Are we able to remo…
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How to stop benefits plans from being reactivated after coverage droppedWe have employees who go on maternity leave and do not wish to continue their benefits. For this reason, when an employee goes on maternity leave, we process the "Drop T…
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Can you change the color and imagine on Self Service page in Benefits RedwoodSummary: Is there a way to change the color and image on the Self Service Benefits when you click on Enroll like how you can on the first page. I have the banner on the …
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Can we configure Benefits Activity Centre filtersSummary: Benefits Activity Centre has a large number of Filters available OOTB - the business have asked if we can remove a number of the Filters as they are irrelevant …
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Rehire within 30 days using Default Enrollment Formula - Not Designating DependentsHi, Hope you're doing well. We have a requirement to reinstate/default the employee into the previously enrolled plans, when the employee is Rehired within 30 days of Te…
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i am not able to see benefit relationship for pending workers, how do they meet this criteria?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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During the Redwood Benefits open enrollment process, can text be customized on the UI?Summary: During the Redwood Benefits open enrollment process, our Benefits Manager would like to either bold text, make it a different color, and/or use a larger font fo…
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Eliminate the actios to add, edit and delete contacts in Redwood Benefits pagesSummary: With the upgrade 25 B we were able to hide the add button for contacts from the "Before you enroll - Verify people you'd like to cover". But we still need to hi…
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After making a benefit plan Inactive it is still reflecting in Benefits Summary page of AdminSummary: After making a benefit plan Inactive it is still reflecting in Benefits Summary page of Admin. However it is not reflecting on 1.) ESS page and 2.) while enroll…
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Redwood Benefits AI Agent - Chat logSummary: Chat log/Chat history from Benefits AI Agent Content (please ensure you mask any confidential information): Hi Team, Is anyone aware whether we can extract the …
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Autocomplete rules for covered Dependents validation for planSummary: Hi All, We are currently in the implementation phase and have a specific requirement: When an employee elects a Medical Plan option (e.g., "Employee + Family" c…
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Benefits Audit - Enrollment ResultsSummary: Benefits Audit - Enrollment Results - Doesn't appear to be working Content (required): Benefits Audit - Enrollment Results - Doesn't appear to be working Versio… -
How to view benefits process reports generated by another user?Summary: How to access benefits process reports that were submitted by another user Content (required): When we schedule the benefits processes to run daily, for example…
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Redwood Bug : Benefits - self-serviceSummary: We tried switching the Benefits page to Redwood — it worked, but the issue is that some functionalities remain non-operational or cause bugs Content : Hello Tea… -
How do we Hide the Quick Action for Primary care physicians in the My Activity Center Benefits area?From the Redwood My Activity Center - Benefits section, we would like to hide the Quick Action that appears for the Redwood "Primary Care Physicians" page. I have alread…
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Display Benefit Plans Under Single Program SectionSummary: After a life event, if an employee is enrolled in a different plan, it currently appears under a separate section labeled with the program name. We would prefer…
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New Benefits rates values not reflecting on processed Open Life eventSummary: Hi, We recently corrected our benefit rates as of 1/1/2024 which is a flat amount from 3.03 to 4.21 and we are seeing for the Open enrollment for 1/1/2024 which…
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Compensation and Employment Info Missing in Benefits Activity CenterSummary: After enabling Redwood for the Benefits module and confirming that all relevant profiles are active, the Benefits Activity Center is functioning as expected. Ho… -
Redwood Benefits ESS: Is it possible to add a button under the "Whom is this life event for?"Summary: The 'New life event' side panel lists the groups for the Life Events on the Benefits Self-Service page. The options of the groupings are 'Me', 'My spouse or dom…
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Redwood Benefits AI Agent launched! How many questions is AI Agent rec'g?Summary: Hi! This week we launched Open Enrollment in Redwood and introduced our new Benefits AI Assistant, Benny! How can we report to exec mgmt how many employees are …
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Redwood benefit ESS page is not getting loaded with detailsWhen logged-in using the employee and accessed the benefit ESS page, the page is not loading with the details. It keeps loading for long time.
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We need to avoid adding or removing contacts when add a new benefitWe need to avoid adding or deleting contacts when adding a new benefit, because this action influences the user's contact, and when we enter as human resources, this act…
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Employee has retirement as of 6/30 and 7/1 non worker is present, and Want to add assignmentWe have scenario where Employee has retirement as of 6/30 and 7/1 non worker is present. Now wants to add the assignment before 6/30. So to do that we need to reverse th…