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Benefits
Discussion List
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Enrollment period for life events - Best practice and impactsSummary: Hi, Our client wants to have 7 day period for enrolment for all life events except hire such as add/drop coverage, marital status, assignment category, union ch… -
Redwood-Need Guidance if we can make the Complete pending actions as required as opposed to OptionalSummary: Need Guidance if we can make the Complete pending actions as required as opposed to Optional which shows by default in the SSBEN Redwood landing page Content (p…
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Dependent son is no longer eligible for flat agreements due to the age of 25 years and 11 months.Summary: Dependent son is no longer eligible for flat agreements due to the age of 25 years and 11 months. Registration remains active in Oracle for health and dental pl…
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standard rate amount is not reflecting in payroll elementSummary: We have mapped a payroll element in the standard rate but the amount is not showing in the payroll element Content (please ensure you mask any confidential info…
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Cannot Evaluate New hire life event Enrollment in Benefit service center pageHi Team, I am attempting to process a new hire life event for an employee. However, when I try to evaluate the life event, I encounter the attached error. This issue is …
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Seeded Audit report unable to view audit data for Employee Enrollment relatedSummary: Hi Team, I have enabled the audit report for Benefits, I can able to view data for Potential life events, evaluate life events audit data but I am unable to vie…
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"The same dependent is designated more than once for this enrollment result" Error while adding a NeContent We have to implement the Interim coverage for the EOI where we need to suspend Enrollment in case the Employee chooses more than one step in the subsequent enrol…
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How to restrict benefit access in Enrollment AreaHi, We want to give Benefit Enrollment area access to payroll people where they will add 'Benefit Group' to the employee. When I am trying to do the same either it is no…
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Redwood- Need Guidance on how to hide tasks like Designate primary care provider in SSBENSummary: Need Guidance on how to hide tasks like Designate primary care provider and make the Complete pending actions as required in the new Redwood self service benefi…
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Benefits 25A - Few links missing under Actions (Benefits Summary page)Summary: Hello, We are able to view the Benefits Summary page when navigated from My Client Groups and view details for employees therein. However the following pages ar…
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Unable to view the Benefit plan to enroll,after reporting the life eventSummary: After reporting a life event, employees are unable to see the plans available for enrollment. On the Life Event page: "Visible on Self-Service" and "Self-Assign…
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Add Link to Website in User Interface TextSummary Add Link to Website in User Interface TextContent Hi, I would like to add a hyperlink to our company's Benefit page on the first screen in ESS for Open Enrollmen…
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Report the Original Coverage Start date of participant in the Plan not in OptionSummary: How can we get the original coverage start date of the participant to the PLAN not in the option? We can't use the Original Enrollment Date as its changing when…
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25C OTBI Extra Input ValueSummary: Any customer that uses the Extra Input Values on their standard rates can now report on this data via OTBI. Content (please ensure you mask any confidential inf… -
Voluntary Supplemental Employee plan interim coverageSummary: We have a requirement to Suspend the Employee Voluntary plan when the coverage is entered more than $250K. This will trigger EOI as well as suspend the plan. Ti…
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View Search Results in Scheduled Processes for benefit processesSummary: Trying to view scheduled benefit processes and can't see the results. Content (please ensure you mask any confidential information): I need to view the current … -
Hyperlink for Certifications in Enrollment pageSummary: As per the configuration setup, for life events like Marriage, Child Birth etc., certification is triggered based on the life event. A pending action is created…
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User unable to link dependents in health and dental planSummary: User is unable to link dependents to health and dental plans. As I only have visibility of the Benefits after the conversion on 06/03/2025. The User facing this…
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Supplemental Life Plans with Sequence restrictionHello Team, We have requirement to trigger EOI for Supplemental Life plan based on Plan/Option sequence. We have setup below options, Sequence-Option: 10 - 1X of Sal 20 …
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How do we setup qualifying life event for COBRASummary: We have COBRA handled through payroll. However we need to create a COBRA qualifying event in Benefits. The condition is if the employee is terminated and was en…
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HSA error when selecting the Waive optionSummary: Hi, We have an issue where during the open enrollment, if the employee does not want to elect the HSA and select the Waive option, the system gives the error of…
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Employee dropped from Medical, Dental and/or Vision plan(s) Once the dependent reaches 26 yearsSummary: Employee coverage is getting dropped fully from Medical, Dental and/or Vision plan(s) Once the dependent reaches 26 years. This is happening once the child is r…
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Has anyone else encountered this BEN-990951 error?Summary: There is no Oracle documentation on this error, so I'm looking for any help I can get Content (required): We are processing life events, and we thought maybe th…
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DBI for who already click the "Submit" button in benefits that we can use in person selection FF?Summary: We have created a person selection formula that will select those employees who already have "Election Made Date". This formula will be used in Close Enrollment…
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Minimum coverage amount not getting updated for Supp Emp LifeSummary: I have updated the min amount from 0 to 10k for both Spouse and Emp Supp life but for Emp life when I am checking the drop-down while making elections the min a… -
Is there any way to override benefit billing amountSummary: When Benefit billing process is run for the person who are on leave of absence , the amount is populated in Billing tab under enrollment Business wants to overr…
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Benefits quick action text is updating payroll quick action?Summary: Benefits quick action text is updating payroll quick action? Please assist. Attached documents for reference. Content (please ensure you mask any confidential i…
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BenefitSummary: Hello, I hope someone can help me; we have this Benefit Plan that we have updated and created a new option which is 250K. Now it is working properly during open… -
HSA doesn't refund employees negative amounts but uses them in the calculationsSummary: If an employee has an initial HSA election then has a life event and changes the HSA election to less than what has already been taken out it doesn't take out t…
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While adding Open Enrollment we are encountering issue described belowContent The total enrolled 2 plans exceed the maximum 1 plans allowed within plan type Supplemental Life Child(ren). (BEN-990483) Reduce the number of plan selections. T…