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Classic HR Help Desk is now deprecated. For migration instructions, Go Here
Help Desk
Discussion List
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Employees with HR Helpdesk Nextgen user roles can not see the Resolution Description on Resolved ReqSummary: Hello Experts, We are using HR Helpdesk Nextgen We have got an issue where Employees (HR Helpdesk Nextgen user) can not find the Resolution description on their… -
Can the stamping process be canceled for some collaborators in Oracle Cloud?Hello everyone, I hope you can help me with my next question, there are some collaborators whose payroll has already been calculated and stamped correctly, but it is nec…
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JDE to Fusion Data MappingSummary: We are implementing Fusion and converting JDE data to be imported into Fusion. Do we have any Mapping document that could be used. Content (required): AT presen…
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Next Gen HR Help Desk: Blank Screen for the AgentsSummary: Next Gen HR Help Desk: Blank Screen for the Agents Content (required): When an Agent or a HelpDesk administrator access "HelpDesk Requests" app, the Blank Scree… -
I can't able to access HR Helpdesk Screen.Summary: I can't able to access HR Helpdesk Screen. I have added resource in resource directory but when I open HR helpdesk request then blank screen is opened. Content …
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Does the Min Max Planning Report in Fusion consider the Open Purchase Requisitions?Summary: Does the Min Max planning report consider the open Purchase requisitions that do not have a Purchase Order created yet in the list of sources to calculate the o…
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Remove or Hide Oracle AddressSummary: Is there a way to remove or hide the address from Oracle? Content (please ensure you mask any confidential information): We would like to know if there is a way…
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Can we make the fields selected under Help Desk request tab as default?Summary: Everytime we select a field and save it , it saves the search criteria but can we have the ability to make it our default settings in Help Desk Requests tab. Na…
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How to restrict the list of value of status field - Visual builder studio HelpdeskHi, On the redwood nexgen helpdesk page, I would like to restrict the list of values available for the "Status" field. As employee, when they create the service ticket, …
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How long will Oracle archive the HR helpdesk data requests?How long will Oracle archive the HR helpdesk data requests? If yes, could you please help us the configuration to accommodate the requirement. Thanks, Dinesh S -
Do we have Next Gen log for tracking the names who have updated the service requests?Summary: Is there a log or tracker which can let us know which Agent has made any kind of changes on the service ticket? Changes can be reassignment of service request o…
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Bulk Creation of Classic HR Helpdesk CategoriesSummary: Here i just want to check whether there is any option right now for bulk creation of Helpdesk categories?
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23C Customer PERFORM MASS UPDATES TO HELP DESK REQUESTS IN THE REDWOOD USER EXPERIENCESummary: We enabled this feature in our test environment, but the directions are not clear on how to utilize the function Content (required): Directions: Help Desk agent… -
In HRHD, want to limit Statuses LOV available when updating SR as an employeeSummary: Employees should not be able to change an SR status to other than New or Resolved Content (please ensure you mask any confidential information): Version (includ…
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NextGen HR Helpdesk Mass Update FunctionalitySummary: After configuring the new Perform Mass updates to Help desk requests in the redwood experience, I'm unable to determine how to utilize the new feature. Content …
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how to make LOV depended in VBSSummary: how to make LOV depended in VBS Hi, I have a requirement, I want to make Assigned to Lov depended on Agent Category. Once i select agent category the agent name…
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Mass Updates to Help Desk Requests in 23C ReleaseGreetings everyone, I'm curious about the capabilities of the 23C release for the Next Gen HR-Helpdesk regarding mass updates. Specifically, I'd like to understand how t…
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23C update: ENRICHED CANDIDATE TOP RECOMMENDATIONS WITH MATCHING CRITERIASummary:23C update: ENRICHED CANDIDATE TOP RECOMMENDATIONS WITH MATCHING CRITERIA Content (required): the filter of date is not working ,require assistance on the same. …
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Feasibility in downloading all attachments in bulk.Summary: In HR Helpdesk , users are raising Service Request with the attachments; Our concern is whether it is possible to download the list of attachments that are atta…
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Can't add resources to Help Desk QueueSummary: When trying to add an employee to a help desk queue, they do not appear within the search results. Trying to understand if there is some type of restriction or …
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Extracting HR Helpdesk Queue DetailsSummary: Hi , We are looking for an option to extract all the existing Queue configuration details showing all the existing Queues and the respective agents assigned. Pl…
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Employees should be sent an email if missing timecardSummary: If an employee doesn't post their time card they should be sent an email on the Monday following to remind them. Content (required): they should be notified Ver…
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The Existing Time Cards screen should show the missing weeks.Summary: Show missing weeks on Existing TIme cards Content (required): Employees can't tell they skipped a week Version (include the version you are using, if applicable…
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What is the functionality of My Messages and new MessagesSummary: Hi Experts, I am seeing My Messages and new messages against quick action tiles against employee, Admin but no data is available in the tiles. What is the funct…
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where to find Manage Capacities(Enable Channel Capacities To Be Overridden) flag in backend?Please help me to find the tables for above snapshot.
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Where to find this fields of AttributeDetails under ManageServiceAssignmentobjects of HrHelpDesk?Please help me in finding the correct table that holds the info of highlighted fields/attributes that are present in the attached snapshot. -
where we can find these field in backend tables?Navigation : My Enterprise > Offerings > Service > Opt-In Features. could you please help me to find the Field as mentioned in the above snapshot?
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Tags for Routing in HR Helpdesk Next GenSummary: Using Tags for Routing in HR Helpdesk Next Gen Content (required): I read in the doc that you can use tags for routing. However, I am missing some information h… -
HR Helpdesk Audit History configurationSummary: Hai Team, I would like to understand what all fields will be audited in the audit history page. Kindly help me the path were we can configure the fields in Help…
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"What do you want to do today" RemovalSummary: Remove "What do you want to do today?" section Content (required): Is the removal of the "What do you want to do today?" section possible? Or at least edit some…