Configuration and Administration
Discussion List
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Get ER Model and Data dictionary of a Fusion CX instanceHi. Is there a way to get the entity-relationship model and the data dictionary of a Fusion CX instance? Regards, -
Join us for the Fusion Service Product Council and Oracle AI World 2025 October 12th-16th!Join us in Las Vegas, October 13-16, 2025 to learn why organizations worldwide are flocking to Oracle for the latest AI innovations—and how we can help future-proof your… -
What are the capabilities which we get in Fusion Service and Field ServiceSummary: What are the capabilities which we get in Fusion Service and Field Service Content (please ensure you mask any confidential information): We are looking to impl…Abhishek Kumar Ranjan 12 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Ability to attach KM article in OB messagesSummary Ability to attach KM article in OB messagesContent As far as I have observed, we can either insert KM content as text or send KM article as hyperlink in Outbound… -
Resource type 'Technician' having Resource role as 'Field Resource' is not visible in dropdownI have created a Resource type 'Technician' having Resource role as 'Field Resource' and associated resource role as 'Fusion Field Service Mobile Worker', even though it…
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Secure Access to UCM AttachmentsSummary: We have a requirement that a payables person should be able to read download payables attachments from UCM but NOT GL related. If we assign AttachmentsRead role…Palak Sharma 12 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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What is the product and business object type to be used for the below mentioned API?We are using get an audit report API : for fetching audit report using post man. The catch here is every time we process for any available product and object type it ret…
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Disable comment section in Request Change Oracle Time and LaborLogin as Employee and go to "Time and Absences" Click on "Request Time Changes" Select date and Click on Add in Time Entries Here under time entries there is a box for "… -
Sort Punch In and Punch Out entries chronologically so they are displayed in correct order on the TCWhen data comes from the integration, it is not displayed correctly in the timecard. The latest punch-in and punch-out entries are not created with the payroll time type…
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What is Oracle's alternative to ActiveX being unsupported?Summary: Disablement of ActiveX on Microsoft apps and Oracles alternative. Content (please ensure you mask any confidential information): Back in June, Microsoft made a …
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Can we restrict the list of employees in REASSIGN Option under actions in Approval notifications?While we are searching for an User to reassign a transaction, can we restrict the dropdown to show only the managers?MandalaCharitha_AssociateConsultant 22 views 2 comments 0 points Most recent by MandalaCharitha_AssociateConsultant Workforce Management
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How to Send and Track Emails from Oracle FusionSummary: How can we capture the bounced backed email or unread email from the customers .
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Sources to connect/fetch ESS job definition details and ESS job request history tablesHi , I am looking for any latest resources available to fetch ESS job definition details like job name based on the job request history details like request id. Referrin…Harsha_Vardhan_G 24 views 1 comment 0 points Most recent by Madhavi Achyuta-Oracle Reporting and Analytics for ERP
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avoid Signature images attachment in SRSummary: avoid Signature images attachment in SR. When user sent email and its get create service request in oracle. So, signature images like logo of company is also ge…
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Hi. The system does not allow me to edit the ORA_RCV_RETURN_TYPE lookup.Hi. The system does not allow me to edit the ORA_RCV_RETURN_TYPE lookup. This lookup cannot be edit
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To restrict the number of recipients in web messages sent through hr help desk and case managementSummary: To restrict the number of recipients in web messages sent through hr help desk and case management Content (please ensure you mask any confidential information)…Rajaraman Subramanian 11 views 1 comment 0 points Most recent by Rahul-Singh-Support-Oracle Fusion Service
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We need the SOC 1 type 2, SOC 2 type 2 and bridge letter for OCT 2024 - DEC 2024 Period.We need the SOC 1 type 2, SOC 2 type 2 and bridge letter for OCT 2024 - DEC 2024 Period.
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1Export and Import Standard lookups from one instance to anotherSummary: Is there anyway of importing standard lookups from one instance to another? For example i would like to export and import the lookup items for ORA_SVC_CASE_CONT…
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Mapping a "Dynamic Choice List"(DCL) field Value to a "Text" Field in Custom ObjectSummary: In our custom object "Plan Review", we have a Dynamic Choice List (DCL) field called Supervisor, which is related to the standard 'Resource' object and displays…
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How to restrict person security profile for employees who have multiple assignmentsHas anyone experienced issues with person security profile and employees with multiple assignments? Our profile appears to be allowing access to all assignments associat…
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Configure two SSOs for different employee setsSummary: The company has two set of employees, an internal one with employees from said company, and a third party callcenter. We need to know how to enable two differen…
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Approval rule not working - PromotionWe are trying to build an approval rule in Transaction console → Promotion. Below are the conditions : Rule 1: ((Worker's Salary Details.Proposed Change Percentage == nu…Roshan Bhandary 21 views 1 comment 0 points Most recent by Rambabu Laveti-Oracle Human Capital Management
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How to navigate to Add Relationship drawer for a particular contact/Account from a VBCS screen in CXSummary: How to navigate to Add Relationship drawer for a particular contact/Account from a VBCS screen within CX We have a business requirement such that from a custom …
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Display Installed Base Assets on the Accounts Redwood UISummary: Need to show the installed base assets for each of the accounts in the Redwood next gen UI. Content (please ensure you mask any confidential information): We ha…Mohit Thomas 31 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service -
Does BPM Require Comments when Approving from an Email Notification?In BPM Worklist > Administration > Task Configuration > FinApInvoiceApproval > Configuration > Approval Preconditions I've selected 'Required' under the REJECT option. I…Rachel Fisher 1 view 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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How to Extend the Update Field Action Bar CommandOverview: This guide details the steps to extend the update field action in Oracle CX Service UI, allowing users to update specific fields directly from the action bar. … -
Deeplink for AccountsSummary: I need to create a deep link for the Account. However, I was able to create the link without the objKey. Is there any documentation available that explains how …
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AP Invoice Image Attachment Link from Local FolderHi Team Requirement - Client will save all the invoice attachments received from vendors to their respective local machine Client wants to have a hyperlink on AP invoice…Jiten Jataniya 33 views 3 comments 0 points Most recent by César Tello Payables, Payments & Cash Management -
HR Help Desk : Email NotificationSummary Enable Email Notification by creating a object workflow for Service Request/MessageContent Hello Experts, Kindly share your inputs on the below: Please let me kn… -
Mass Submit and Approve Time Cards process is taking longer time to submit timecardsI am trying to submit 8000 timecards of saved and entered status using Mass Submit and Approve Time Cards process process with below parameters- Number of threads as 3 a…