Claims
Discussion List
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CHRM Generic Questions related to DeductionsShankar-B-Oracle / Ranjith Sundaram-Oracle Can you please help me with the following queries related to deductions What is the Character Limit for Customer Reference in …Mathew Thomas93 8 views 2 comments 0 points Most recent by Mathew Thomas93 Channel Revenue Management -
Cannot enter claim Type nor Claim Reason when creating a claimSummary: Hi, When creating a claim I cannot enter the Claim Type nor claim Reason. If I click on LOV to select any nothing happens and therefore Claim creation fails. I …Victor Martin 36 views 7 comments 0 points Most recent by Sandeep Adatrow Channel Revenue Management -
What is the recomended approach for cross currency Non Invoice - deductions ?Summary: Business Unit currency is USD Invoice is for 100 USD & the Payment Receieved is 100 CAD Receipt created for 100 CAD (which after converting to USD is approx 73 …Mathew Thomas93 16 views 4 comments 0 points Most recent by Mathew Thomas93 Channel Revenue Management
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Feasibility to have Automatic Claim Settlement processSummary: We are implementing Channel Revenue Management on Sell Side to manage the Customer Rebates. We have a requirement to settle the Customer claims automatically ag…
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3 Journal Entries created totaling $20 during settlement. Only 1 line on the promo claim for $20Summary: Promotional claim is settled for $20. The subledger journal entries created are $6, $6, and $8 for the manual claim settlement from $20. Content (please ensure …
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Can we customize the BPM approval rules for claimsSummary: We have predefined attributes currently to define the claim approval rules , but clients has the requirement of approving claims based on branch/location attrib…Chaitra Aravind Katti 13 views 1 comment 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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Join BPM Approval History to Claims in Order ManagementHello. Does anyone have any idea on how to connect the BPM approval workflow to Claims? I am using these tables but I cannot seem to find a connection: CJM_CLAIMS_ALL, f… -
Unexpected Error During Claim Settlement: Error in calling arp_auto_accounting.do_autoaccounting.Summary: Can anyone provide guidance on the issue below. We are unable to generate a credit memo for Promotional or non-promotional claims. The SLA rules are setup with …
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Settlement Error for Non-Promotional ClaimsSummary: Settlement Error for Non-Promotional Claims Content (please ensure you mask any confidential information): We are trying to create few non-promotional claims bu…
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Wrong Program was associated during claim and settled, Options to correct?Summary: The wrong program was chosen for association during claim processing and is settled. For example, a volume program was associated in the claim instead the lump …
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Can we restrict supplier in search for customer claim AP settlementSummary: We have an requirement from client that while settling customer claims via AP settlement method can we restrict suppliers , so that when we search we get suppli…Chaitra Aravind Katti 8 views 1 comment 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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Is it feasibile to define a DFF in the Claim Reason setup ?Summary: We are looking to link the claim type and claim reason and hence is it possible to define a DFF in the claim type setup Content (please ensure you mask any conf…
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What are the seeded reports available in Channel Revenue ManagementSummary: We are trying to identify the seeded reports available for Channel Revenue Management Content (please ensure you mask any confidential information): We are tryi…Abhishek Sinha 52 views 10 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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Submitted Claim in Settlement Pending Status is not displayed in Settle Customer ClaimsSummary: I have submitted a manual claim with Custom Receivables Settlement Method and clicked Submit. The claim goes into Settlement Pending Status, however, when i run…J. McCracken 84 views 19 comments 0 points Most recent by Abhishek Kumar Ranjan Channel Revenue Management
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REST API Customer Claim created successfully but cannot see it in UISummary: Hi, I have created a customer claim using REST API. It says claim has been created successfully and can see in response the Claim number. See attached request a…
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Customer Accrual Summary Summarized_Flag and Group Accruals for Claim Accounting FlagSummary: Customer Accrual Summary Summarized_Flag and Group Accruals for Claim Accounting Flag Content (please ensure you mask any confidential information): Whenever we…Abhishek Sinha 22 views 4 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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How to create a Chargeback in Channel RevenueSummary: How to create a Chargeback Invoice Content (please ensure you mask any confidential information): What are the steps required to be followed to generate a charg…
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How to Manual Write-off in Claim for Promotional Settlement?Summary: The attached graphic shows the Settlement method of Manual Write-off supported for Promotional Claim settlement for Channel Revenue, however, we are not seeing …
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source claim number is not AP invoice numberSummary: So when creating a manual claim for Customer Channel programs we enter "source Claim number" as the supplier invoice number. It is supposed that AP invoice is c…
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ETA of Rule based settlement for CHRM ClaimsSummary: Is there rule based settlement on the roadmap for CHRM claims ? Content (please ensure you mask any confidential information): Version (include the version you …Mathew Thomas93 4 views 1 comment 0 points Most recent by Mathew Thomas93 Channel Revenue Management
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How to auto approve a Customer Claim when the submitted user is part of the approval group?In customer claim approvals, we have configured parallel approval rules in which approval groups are assigned based on the BU, Claim Value and Claim Reason. The submitte…
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Load Transactions is erroring outSummary: Load Transactions is erroring out without any detailed reason Content (please ensure you mask any confidential information): Load Transactions is erroring out w…Abhishek Sinha 293 views 39 comments 0 points Most recent by Mathew Thomas93 Channel Revenue Management
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How to transfer attachments from Channel Claims to AR/AP InvoiceSummary: How to transfer attachments from Channel Claims to AR/AP Invoice Content (please ensure you mask any confidential information): We have a requirement to transfe…Abhishek Sinha 3 views 1 comment 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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Unable to Submit Channel Customer Claim using REST APISummary: We have a requirement to add Settlement Lines to a Channel Customer Claim and then Submit it to change the status to "Settlement Pending" using APIs. We are abl…Amit B Satarkar 52 views 9 comments 0 points Most recent by Alex D-Oracle Channel Revenue Management
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What is the maximum number of claims that can be exported from dashboardSummary: I am trying to export the claims dashboard and is able to pull only 10000 claims, there are more than 10k claims which are open and need to be exported. Is the …Mathew Thomas93 21 views 6 comments 0 points Most recent by Mathew Thomas93 Channel Revenue Management
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Unable to see the Promotion details in SalesSummary: Have created the PRogram and specific to a Customer, but during sales order i am not able to see any incentives/ promotion details. Content (please ensure you m… -
Customer trade profile creation for all customersIs there any current or in future release which will have ability to create customer trade profile for group of customers or all customers instead of creating for each. …Chaitra Aravind Katti 14 views 2 comments 0 points Most recent by Alex D-Oracle Channel Revenue Management
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Promotional Settlement Type is asking for supplier detailsSummary: Hi Team, We are creating a manual claim and trying to associate it to a customer program by selecting Settlement type as promotional. When we try to add the set…
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Ability to export Program from UISummary: Ability to export Program and Claims from UI Content (please ensure you mask any confidential information): We are looking to export the Programs from UI simila…Abhishek Sinha 12 views 4 comments 0 points Most recent by Abhishek Sinha Channel Revenue Management
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Settle Customer Claims - Unexpected error. An unexpected error has occurred.Summary: When running Settle Customer Claims, We are getting: Unexpected error. An unexpected error has occurred. No further information is given. Any guidance on what t…J. McCracken 52 views 9 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management