Claims
Discussion List
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Unable to see the Promotion details in SalesSummary: Have created the PRogram and specific to a Customer, but during sales order i am not able to see any incentives/ promotion details. Content (please ensure you m… -
Customer trade profile creation for all customersIs there any current or in future release which will have ability to create customer trade profile for group of customers or all customers instead of creating for each. …Chaitra Aravind Katti 12 views 2 comments 0 points Most recent by Alex D-Oracle Channel Revenue Management -
Promotional Settlement Type is asking for supplier detailsSummary: Hi Team, We are creating a manual claim and trying to associate it to a customer program by selecting Settlement type as promotional. When we try to add the set…
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Ability to export Program from UISummary: Ability to export Program and Claims from UI Content (please ensure you mask any confidential information): We are looking to export the Programs from UI simila…Abhishek Sinha 12 views 4 comments 0 points Most recent by Abhishek Sinha Channel Revenue Management
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Settle Customer Claims - Unexpected error. An unexpected error has occurred.Summary: When running Settle Customer Claims, We are getting: Unexpected error. An unexpected error has occurred. No further information is given. Any guidance on what t…J. McCracken 56 views 9 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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How to automatically apply Credit Memos created from Promotional ClaimsSummary: Is there a way to have Credit Memos created from Promotional Claims automatically applied to AR Transactions? The client has Claims which is settled via Credit …Rakesh Viswambharan 13 views 1 comment 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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Ability to Use Memo line while mass settling claims from front end in Deductions and SettlementSummary: I am able to use memo line when I create an Credit Memo - On Account Settlement method of 1 claim but when trying to settle multiple claims at once, I am only g…Justinfolan 11 views 1 comment 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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DFF from ChRM to AR. Service mapping available?Summary: Hi, I am wondering if we can pass Claim DFF from ChRM to AR. As far as I see only Claim number and associated program name travels from ChRM to AR. Can we use S… -
FAILED:The total write-off amount must fall within the receipt write-off limits rangeSummary: Settle Customer claims is failing for the Write-off settlement with "The total write-off amount must fall within the receipt write-off limits range set in the C…
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How to Retire a Program and Reduce Accruals to Zero for volume basedSummary: The business scenario is that a customer did not claim accruals after 3 years for a volume based program. As part of the contract, the customer must claim accru…
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How to create Negative Invoice against Customer ClaimsSummary: How to create Negative Invoice against Customer Claims Content (please ensure you mask any confidential information): We are using Claim to create AP Invoice fo…Abhishek Sinha 71 views 12 comments 0 points Most recent by Abhishek Sinha Channel Revenue Management
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How to create one AP invoice for multiple claims belonging to multiple AR customersSummary: We have a requirement to create one AP invoice for multiple Claims created for different customers . Ex: There is one claim for Customer A, Customer B and Custo…Rakesh Viswambharan 3 views 3 comments 0 points Most recent by Rakesh Viswambharan Channel Revenue Management
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REST API to create Promotional Claims and associate accrualsSummary: Is there a rest API to create claims for Promotional Accruals and also to associate the Accruals? It looks like there are two APIs. The client wants to have the…Rakesh Viswambharan 1 view 0 comments 0 points Started by Rakesh Viswambharan Channel Revenue Management
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Functionality of Broker field in Channel Revenue Management ClaimsCould someone help me with the following field - Broker in CHRM Claim What is it's purpose and from where the list of value gets derived?Jyotendrasinh 21 views 10 comments 0 points Most recent by Rakesh Viswambharan Channel Revenue Management
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Process Receipts Thru Lockbox to create claims only for non-invoice-related payments?Summary: Is it possible to create claims ONLY for non-invoice related payments through lockbox? The customer does not want a claim for every invoice that is short paid, …
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Monitor Claims not creating invoicesSummary: Hi, What is the best way or best practice to monitor that Claims are not creating invoices/credit memos? Once the claim is created schedule ESS Job should creat…Victor Martin 1 view 1 comment 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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Data model for claim approvals BPM NotificationSummary: What is the Data Model for Channel Revenue Management Claims/Deductions BPM Approvals Notification ? Content (please ensure you mask any confidential informatio…Mathew Thomas93 11 views 2 comments 0 points Most recent by Mathew Thomas93 Channel Revenue Management
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link between Claim and AR Credit MemoSummary: How to identify in AR Credit Memo from which Claim has been created? Currently we are using manual claims and credit memo as settlement method. AR Credit memo i…
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Attachments Claims workflow approvalSummary: Hi, We have been testing approval workflow now in UAT and have noticed one problem. When you create the Claim you can enter both comments for approval and also …
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cancel settled claimsSummary: Hi, Is it possible to cancel a claim once is settled? if not possible. When is the last moment you can cancel a claim? If it is possible, how to do that? Do you…
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Channel Claims manager Role not working?Summary: Hi, I have a user which is having Channel Claims Manager role and data access set to BU. However when doing login she does not have access to Customer Channel M…
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How to control the Invoice Date of the AP Invoice created against ClaimsSummary: How to control the Invoice Date of the AP Invoice created against Claims Content (please ensure you mask any confidential information): We are creating claims w…Abhishek Sinha 41 views 3 comments 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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Customers not displaying for Business Unit in Create Customer ProgramSummary: When selecting the US business unit, we are able to select customers in the Customer programs. When selecting the CA business Unit, customers are not displaying…
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What is the usage of Customer Trade ProfilesSummary: What is the usage of Customer Trade Profiles Content (please ensure you mask any confidential information): We are looking to understand the usage of Customer T…
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What is difference in functionality in ChRM Springboard AppsSummary: What is difference in functionality in ChRM Sprinboard Apps - "Deduction and Settlement" &"Customer Channel Management" Content (please ensure you mask any conf…
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Edit Claim Settlement Lines in Visual Builder studioSummary: I need to update the Claim Settlement Lines table by adding an additional column or a DFF. However, when I access the corresponding page in Oracle Visual Builde…Mahmoud Desouky 41 views 4 comments 0 points Most recent by Satya Ganti-Oracle Channel Revenue Management
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How to create a Claim for Promotional AccrualsSummary: We have run Create Accruals for Channel Batch ESS job and it has created Accruals records. Now how do I create a claim and link it to pay accruals for a specifi…Rakesh Viswambharan 1 view 3 comments 1 point Most recent by Rakesh Viswambharan Channel Revenue Management
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Deductions settlement error with bill to contact id errorDeduction are created with bill to account and site details while settling the deduction getting error as below. Is there issue with bill to site or bill to site having …Chaitra Aravind Katti 34 views 6 comments 0 points Most recent by Chaitra Aravind Katti Channel Revenue Management
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Unable to add items in customer programSummary: Hi, I am unable to add or query the items under product tab for Customer Program. If I am selecting item type as 'All Items' and trying to submit the program, I…
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Default claim type and claim reason while entering ClaimSummary: Hi, When creating a claim I need to manually enter Claim Type and Reason all the time. I saw that under "Manage Channel Claim Sources" you can default Claim Typ…