Claims
Discussion List
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Data model for claim approvals BPM NotificationSummary: What is the Data Model for Channel Revenue Management Claims/Deductions BPM Approvals Notification ? Content (please ensure you mask any confidential informatio…Mathew Thomas93 11 views 2 comments 0 points Most recent by Mathew Thomas93 Channel Revenue Management -
link between Claim and AR Credit MemoSummary: How to identify in AR Credit Memo from which Claim has been created? Currently we are using manual claims and credit memo as settlement method. AR Credit memo i… -
Attachments Claims workflow approvalSummary: Hi, We have been testing approval workflow now in UAT and have noticed one problem. When you create the Claim you can enter both comments for approval and also …
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cancel settled claimsSummary: Hi, Is it possible to cancel a claim once is settled? if not possible. When is the last moment you can cancel a claim? If it is possible, how to do that? Do you…
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Channel Claims manager Role not working?Summary: Hi, I have a user which is having Channel Claims Manager role and data access set to BU. However when doing login she does not have access to Customer Channel M…
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How to control the Invoice Date of the AP Invoice created against ClaimsSummary: How to control the Invoice Date of the AP Invoice created against Claims Content (please ensure you mask any confidential information): We are creating claims w…Abhishek Sinha 41 views 3 comments 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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Customers not displaying for Business Unit in Create Customer ProgramSummary: When selecting the US business unit, we are able to select customers in the Customer programs. When selecting the CA business Unit, customers are not displaying…
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What is the usage of Customer Trade ProfilesSummary: What is the usage of Customer Trade Profiles Content (please ensure you mask any confidential information): We are looking to understand the usage of Customer T…
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What is difference in functionality in ChRM Springboard AppsSummary: What is difference in functionality in ChRM Sprinboard Apps - "Deduction and Settlement" &"Customer Channel Management" Content (please ensure you mask any conf…
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Edit Claim Settlement Lines in Visual Builder studioSummary: I need to update the Claim Settlement Lines table by adding an additional column or a DFF. However, when I access the corresponding page in Oracle Visual Builde…Mahmoud Desouky 41 views 4 comments 0 points Most recent by Satya Ganti-Oracle Channel Revenue Management
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How to create a Claim for Promotional AccrualsSummary: We have run Create Accruals for Channel Batch ESS job and it has created Accruals records. Now how do I create a claim and link it to pay accruals for a specifi…Rakesh Viswambharan 1 view 3 comments 1 point Most recent by Rakesh Viswambharan Channel Revenue Management
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Deductions settlement error with bill to contact id errorDeduction are created with bill to account and site details while settling the deduction getting error as below. Is there issue with bill to site or bill to site having …Chaitra Aravind Katti 31 views 6 comments 0 points Most recent by Chaitra Aravind Katti Channel Revenue Management
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Unable to add items in customer programSummary: Hi, I am unable to add or query the items under product tab for Customer Program. If I am selecting item type as 'All Items' and trying to submit the program, I…
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Default claim type and claim reason while entering ClaimSummary: Hi, When creating a claim I need to manually enter Claim Type and Reason all the time. I saw that under "Manage Channel Claim Sources" you can default Claim Typ…
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Unable to select claim type while creating claimSummary: Unable to select claim type and claim reason from the LOV while entering claim. Content (please ensure you mask any confidential information): Version (include …
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Cannot enter claim Type nor Claim Reason when creating a claimSummary: Hi, When creating a claim I cannot enter the Claim Type nor claim Reason. If I click on LOV to select any nothing happens and therefore Claim creation fails. I …
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For customers that require settlement with Check, do we have to setup these customers as a supplier?Summary: For customers that require settlement of Customer Claim with a Check do we have to setup these customers as suppliers? When we click on Check or AP Default, it …J. McCracken 12 views 3 comments 0 points Most recent by Rakesh Viswambharan Channel Revenue Management
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Claim exceeds accruals in Lump Sum ProgramSummary: Hi, I would like to know how to process a claim which exceeds the available balance for a lump sum program. Initial thought is create a manual positive adjustme…
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How to apply auto tax calculation on the Payable Invoice against Customer Claim?Summary: How to apply auto tax calculation on the Payable Invoice against Customer Claim settlement? Content (please ensure you mask any confidential information): We ar…
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Claims are not settled due to conversion rate and type errorSummary: @Ranjith-Oracle Claims/Deductions are unable settle due to error in Settle Customer Claims program as below. Transaction is being performed for US ledger and cu…Chaitra Aravind Katti 21 views 2 comments 0 points Most recent by Chaitra Aravind Katti Channel Revenue Management
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ChRM Channel Revenue Management tier error when attempting to submit the customer programSummary: The customer program is receiving an error when attempting to submit the rebate program under Customer Channel Management. The error code is (CJM-6135358). The …Kamohelo Leqele-Oracle 11 views 6 comments 0 points Most recent by Kamohelo Leqele-Oracle Channel Revenue Management -
Accruals for different Supplier (Distributor and OEM/Manufacturer)Summary: Oracle is implemented in a company X, that is a retailer to Customers C1, C2 and C3. There is an agreement between Customers and OEM (Manufacturers) of rebates.…Raul Rodrigo-Oracle 21 views 3 comments 0 points Most recent by Raul Rodrigo-Oracle Channel Revenue Management -
How to calculate Brokerage Commission in ChRM for fully Paid AR InvoicesSummary: We have a client requirement to calculation commission only on fully paid AR Invoices and this commission amount has to be paid to a broker who will be set set …Rakesh Viswambharan 21 views 4 comments 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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More filters are not showing in search for programs and claimsWhen we come to deductions and program claims search field doesn't show the filters /More filters that we can apply. When reviewed in lower version(25A) its working. Cur…Chaitra Aravind Katti 1 view 1 comment 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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Settle Customer Claims Execution Report Error: Enter conversion rate informationSummary: Cannot create claim in currency different than ledger currency although currencies are defined in corporate & its default Channel Currency Conversion Type profi…
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Can Channel Rebate be based on AR Invoice Amount or AR Inv Line AmountSummary: How do we calculate the Rebate based of the Invoice Amount or Invoice Line Amount which is our clients requirement. As per the documentation, the rebate calcula…Rakesh Viswambharan 1 view 2 comments 0 points Most recent by Rakesh Viswambharan Channel Revenue Management
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Any documentation available for non-promotional claim accounting?Summary: For non-promotional, Where do we map the GL account associated to the claim investigation activity? Content (please ensure you mask any confidential information…J. McCracken 11 views 1 comment 0 points Most recent by Rakesh Viswambharan Channel Revenue Management
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Settle Invoice related claim with accrual from volume rebateWhen creating a claim from receipt using the "Create Channel Revenue claim option", we are unable to select the promotional radio button to apply an earned accrual from …
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N/AN/AAbhishek Sinha 11 views 1 comment 0 points Most recent by Shankar-B-Oracle Channel Revenue Management