Claims
Discussion List
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Submitted Claim in Settlement Pending Status is not displayed in Settle Customer ClaimsSummary: I have submitted a manual claim with Custom Receivables Settlement Method and clicked Submit. The claim goes into Settlement Pending Status, however, when i run…J. McCracken 86 views 19 comments 0 points Most recent by Abhishek Kumar Ranjan Channel Revenue Management -
REST API Customer Claim created successfully but cannot see it in UISummary: Hi, I have created a customer claim using REST API. It says claim has been created successfully and can see in response the Claim number. See attached request a… -
Customer Accrual Summary Summarized_Flag and Group Accruals for Claim Accounting FlagSummary: Customer Accrual Summary Summarized_Flag and Group Accruals for Claim Accounting Flag Content (please ensure you mask any confidential information): Whenever we…Abhishek Sinha 22 views 4 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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How to create a Chargeback in Channel RevenueSummary: How to create a Chargeback Invoice Content (please ensure you mask any confidential information): What are the steps required to be followed to generate a charg…
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How to Manual Write-off in Claim for Promotional Settlement?Summary: The attached graphic shows the Settlement method of Manual Write-off supported for Promotional Claim settlement for Channel Revenue, however, we are not seeing …
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source claim number is not AP invoice numberSummary: So when creating a manual claim for Customer Channel programs we enter "source Claim number" as the supplier invoice number. It is supposed that AP invoice is c…
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ETA of Rule based settlement for CHRM ClaimsSummary: Is there rule based settlement on the roadmap for CHRM claims ? Content (please ensure you mask any confidential information): Version (include the version you …Mathew Thomas93 2 views 1 comment 0 points Most recent by Mathew Thomas93 Channel Revenue Management
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Wrong Program was associated during claim and settled, Options to correct?Summary: The wrong program was chosen for association during claim processing and is settled. For example, a volume program was associated in the claim instead the lump …
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How to auto approve a Customer Claim when the submitted user is part of the approval group?In customer claim approvals, we have configured parallel approval rules in which approval groups are assigned based on the BU, Claim Value and Claim Reason. The submitte…
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Load Transactions is erroring outSummary: Load Transactions is erroring out without any detailed reason Content (please ensure you mask any confidential information): Load Transactions is erroring out w…Abhishek Sinha 292 views 39 comments 0 points Most recent by Mathew Thomas93 Channel Revenue Management
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How to transfer attachments from Channel Claims to AR/AP InvoiceSummary: How to transfer attachments from Channel Claims to AR/AP Invoice Content (please ensure you mask any confidential information): We have a requirement to transfe…Abhishek Sinha 1 view 1 comment 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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Unable to Submit Channel Customer Claim using REST APISummary: We have a requirement to add Settlement Lines to a Channel Customer Claim and then Submit it to change the status to "Settlement Pending" using APIs. We are abl…Amit B Satarkar 51 views 9 comments 0 points Most recent by Alex D-Oracle Channel Revenue Management
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What is the maximum number of claims that can be exported from dashboardSummary: I am trying to export the claims dashboard and is able to pull only 10000 claims, there are more than 10k claims which are open and need to be exported. Is the …Mathew Thomas93 21 views 6 comments 0 points Most recent by Mathew Thomas93 Channel Revenue Management
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Unable to see the Promotion details in SalesSummary: Have created the PRogram and specific to a Customer, but during sales order i am not able to see any incentives/ promotion details. Content (please ensure you m… -
Settlement Error for Non-Promotional ClaimsSummary: Settlement Error for Non-Promotional Claims Content (please ensure you mask any confidential information): We are trying to create few non-promotional claims bu…Abhishek Sinha 41 views 7 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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Customer trade profile creation for all customersIs there any current or in future release which will have ability to create customer trade profile for group of customers or all customers instead of creating for each. …Chaitra Aravind Katti 11 views 2 comments 0 points Most recent by Alex D-Oracle Channel Revenue Management
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Promotional Settlement Type is asking for supplier detailsSummary: Hi Team, We are creating a manual claim and trying to associate it to a customer program by selecting Settlement type as promotional. When we try to add the set…
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Ability to export Program from UISummary: Ability to export Program and Claims from UI Content (please ensure you mask any confidential information): We are looking to export the Programs from UI simila…Abhishek Sinha 11 views 4 comments 0 points Most recent by Abhishek Sinha Channel Revenue Management
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Settle Customer Claims - Unexpected error. An unexpected error has occurred.Summary: When running Settle Customer Claims, We are getting: Unexpected error. An unexpected error has occurred. No further information is given. Any guidance on what t…J. McCracken 53 views 9 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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How to automatically apply Credit Memos created from Promotional ClaimsSummary: Is there a way to have Credit Memos created from Promotional Claims automatically applied to AR Transactions? The client has Claims which is settled via Credit …Rakesh Viswambharan 11 views 1 comment 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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Ability to Use Memo line while mass settling claims from front end in Deductions and SettlementSummary: I am able to use memo line when I create an Credit Memo - On Account Settlement method of 1 claim but when trying to settle multiple claims at once, I am only g…Justinfolan 11 views 1 comment 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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DFF from ChRM to AR. Service mapping available?Summary: Hi, I am wondering if we can pass Claim DFF from ChRM to AR. As far as I see only Claim number and associated program name travels from ChRM to AR. Can we use S…
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FAILED:The total write-off amount must fall within the receipt write-off limits rangeSummary: Settle Customer claims is failing for the Write-off settlement with "The total write-off amount must fall within the receipt write-off limits range set in the C…
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How to Retire a Program and Reduce Accruals to Zero for volume basedSummary: The business scenario is that a customer did not claim accruals after 3 years for a volume based program. As part of the contract, the customer must claim accru…
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How to create Negative Invoice against Customer ClaimsSummary: How to create Negative Invoice against Customer Claims Content (please ensure you mask any confidential information): We are using Claim to create AP Invoice fo…Abhishek Sinha 71 views 12 comments 0 points Most recent by Abhishek Sinha Channel Revenue Management
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How to create one AP invoice for multiple claims belonging to multiple AR customersSummary: We have a requirement to create one AP invoice for multiple Claims created for different customers . Ex: There is one claim for Customer A, Customer B and Custo…Rakesh Viswambharan 1 view 3 comments 0 points Most recent by Rakesh Viswambharan Channel Revenue Management
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REST API to create Promotional Claims and associate accrualsSummary: Is there a rest API to create claims for Promotional Accruals and also to associate the Accruals? It looks like there are two APIs. The client wants to have the…Rakesh Viswambharan 1 view 0 comments 0 points Started by Rakesh Viswambharan Channel Revenue Management
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Functionality of Broker field in Channel Revenue Management ClaimsCould someone help me with the following field - Broker in CHRM Claim What is it's purpose and from where the list of value gets derived?Jyotendrasinh 21 views 10 comments 0 points Most recent by Rakesh Viswambharan Channel Revenue Management
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Process Receipts Thru Lockbox to create claims only for non-invoice-related payments?Summary: Is it possible to create claims ONLY for non-invoice related payments through lockbox? The customer does not want a claim for every invoice that is short paid, …
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Monitor Claims not creating invoicesSummary: Hi, What is the best way or best practice to monitor that Claims are not creating invoices/credit memos? Once the claim is created schedule ESS Job should creat…Victor Martin 1 view 1 comment 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management