Redwood
Discussion List
-
Hide “Cancel” Buttons in Enrollment Authorization in Redwood Self‑ServiceWe want to ensure that employees are required to accept the "Enrollment Authorization" during Open Enrollment, regardless of whether they make changes to their benefit e… -
Benefits Assistant (RAG AI Agent) - Background image not showingSummary: I created a Benefits Assistant on the Benefits Self Enrollment page through AI Agents and Guided Journeys. I then added a background image. After the 25C update… -
Unable to see document type and description through ESS benefits pending actionSummary: I am unable to see the document type and description while trying to add document type in the pending action section in Self service enrollment page for Benefit…
-
Redwood - Benefits Admin is not able to add or edit SSN for existing dependent in People to CoverSummary: Our Benefits Admins are receiving permissions message when trying to add an SSN for an existing dependent. All of the fields are set to visible for NID section …
-
Dependent Eligibility Issue (Fast Formula)We created a Fast Formula to validate dependent eligibility: if a specific field in their registration is filled out, they are eligible; otherwise, they are not. However… -
Redwood - Benefits Relationship LOV blank for terminated workersSummary: Unable to view the benefits relationship for terminated workers under the Redwood Benefits Summary Page. Users can see LOV results for active workers. All roles… -
Can we hide Self-Service Enrollment Path options (Choose how you want to enroll) on ESSHello We have enabled the Redwood pages for Benefits and Business is performing the end-to-end testing. One of the issues raised by business is to hide the 'Choose how y… -
How do I get plan documents to display under View DetailsSummary: I added plan documents under the Plan Additional Configuration for HDHP and went to click View Details under the Medical section and I'm not seeing a link or a …
-
Unable to see Document Types for Birth Certificates in Redwood BenefitsSummary: Only some people can see this, while others cannot in Redwood. However, non-redwood there are no restrictions. Content (please ensure you mask any confidential … -
The Hide Annual Rate field was introduced in the additional configuration of benefits plans.In version 25C, the Hide Annual Rate field was introduced in the additional configuration of benefits plans. However, even after enabling this field, the rates are still… -
View benefit enrollment without ability to make changesSummary: We have a requirement to only have a view benefit enrollment without ability to make changes for HR. Is this something we can achieve with adjusting custom role… -
AI Agent AuditingSummary: Is there audit to findout who and when disabling and enabling of AI Agent Happened. We have built Benefits AI Agent. But it got disabled after applying 25C. We …
-
Can you hide Program or Plan not in ProgramSummary: Is there a way to hide this field on the Enrollment Summary page? I didn't see anything specific in Visual Builder. Content (please ensure you mask any confiden…
-
Redwood Ben Self-Service Employee Resources - share ideas of using pageSummary: Hi, we are preparing to roll out Redwood for Benefits and want to utilize the Employee Resources page (quick actions) on the Benefits Self-Service page. Can oth…
-
Voluntary Deductions not reflecting in payslipSummary: We have created benefit plans and added the input value as well as element on the Rate. We are not able to reflect the deductions in payslip. Content (please en…
-
Redwood Customization in report a Life eventSummary: Hi All, Please advice if anyone has done the following redwood changes . 1.Remove the Auto approve text when reports life event 2.Hide the confirmation Page or …
-
Redwood Benefits: Self-Reported Life EventHi, Why does it Auto Approved? For Example, below Divorce, this will confuse the employee since Life event like this is not Auto Approved. Is there anyway we can change … -
How to enable multiple assignments for benefit relationshipSummary: We are rehiring a retiree into a non benefit eligible role. Therefore, we need to change their benefit relationship assignment to their original role they retir…
-
How to set the Address Section or fields on it as required from the Self Service Enrollment PageWe would like to set the Address Section or even fields of it as required but the list from the Business Rules does not correspond on the fields from the UI, The fields …
-
How to enable AI Agent studioSummary: Looking for the steps to enable AI Agent studio. Content (please ensure you mask any confidential information): Roles or profile options required to enable AI A…
-
When we navigate to Agent Teams → MSHS Benefit Advisor, we would like to confirm which LLM is used.Summary: This question is related to AI Agent Studio within the Tools section. When we navigate to Agent Teams → MSHS Benefit Advisor, we would like to confirm which LLM…
-
Redwood Benefits: Open EnrollmentHi, We are currently running OE on one of our test environments, but we are experiencing a situation where employees are unable to update their enrollment status that in…
-
Redwood Benefits Self-Service - Quick Actions OrderSummary: Hi, we created and added the Benefit Plan Comparison tool for Medical and for Dental. I see as Quick Actions on Benefits Self Service, and would like to have Me…
-
Can Document Records be removed from Benefits quick actions Redwood 25B?Summary: I understand that this could not be done in 25A, but was the ability to remove Document Records from Benefits quick actions in self-service delivered in 25B? Co…
-
Beneficiary Organizations Doesn't Show Under "People to Cover" Without Quick Action OnHi All, The business has requested that we make the section "beneficiary organization" show under the "verify people you would like to cover" in Redwood benefits self-se…
-
Redwood Benefits: Get to know your BenefitsHi Team, Can we add Links here? Like link of the Open Enrollment? If not, can we remove this section? Thank you! Rechiel
-
Redwood change Enroll button to Waive for only Waive plan/optionsSummary: Redwood change Enroll button to Waive for only Waive plan/options Content (please ensure you mask any confidential information): We just went live with Redwood … -
Unable to print complete enrollment summary as of dateSummary: As an administrator, I want to print an employee's enrollment summary as of a certain date. I can only do this by selecting the Enrollment Summary from the 3-do… -
On enrollment screen for Optional Life and Basic Life, can we adjust the size of the textSummary: We would like to adjust the size of the text from the enrollment screen for Optional Life and Basic Life. Is it possible to adjust the Font Size or the whole Wa…
-
The default need help section is blank for employee - Me > Benefits - Need help sectionWhile navigating to the Redwood benefits page as an employee using the following navigation - Me > Benefits - Under the default need help section there is no data, while…