Knowledge
Discussion List
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Can we send Knowledge Articles by Attaching with an email instead of linkCan we send the Knowledge articles by attaching with an email, We can able to add a link in the email, But Is it possible to attach Knowledge article with the emails.? -
Seeded role tagged to user in created by column in backendSummary: Hi Team. Oracle has created seeded roles as part of 25C, but when we check those roles from backend its tagged to user as created by Query: select * from ASE_RO…REDDI_GH 24 views 4 comments 1 point Most recent by Andrada-Oracle Fusion Applications Administration -
25C Knowledge Management - Agent Experience: Question Answering in My KnowledgeSummary: Clarify about this new feature available in 25C related to Agent Experience > Question Answering in My Knowledge. Content (please ensure you mask any confidenti… -
More advanced FAQ reportingSummary: Is there currently a way to report on HR Help Desk FAQs to show how many employees viewed it, if they opened a ticket after reading the FAQ (from the Create Req…
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What is the total size of attachment that can be loaded on to Fusion Fin and SCM over lifetime?Summary: Hi, I wanted to know what is the total size of attachments that can be loaded on to Fusion Applications before the space runs out and it is no longer possible t…Atul Sadanand- Oracle-Oracle 22 views 1 comment 1 point Most recent by Alexandru Dicu-Oracle Fusion Applications Administration
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this article has been deleted or unpublished from the knowledge base and is no longer available err.Summary: HI Team, We are getting "This article has been deleted or unpublished from the knowledge base and is no longer available." error. The knowledge author created a… -
Enable AI Assist in Knowledge AuthoringSummary: Hi, we want to enable the AI Assist option while creating new knowledge articles in Redwood. We have enabled Generative AI features with help of Promotion Code …
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HR Help Desk Knowledge Base limitationsHello, I would like to know if there are any limitations in the HR Help Desk Knowledge Base regarding the size or the number of articles that can be created and stored. …
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Apply two patch sets at same timeSummary: We are currently on patch set 25A. We have a number of new business units and modules going live in October/November time frame. We were wondering if it would b…
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Knowledge Search Service role in Internal Help Desk (Service CX)Hello everyone, I'm running a test in the Internal Help Desk (Service CX) module and need to validate the behavior of the Knowledge Search Service role when assigned to …
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REST API to identify enabled offerings in Oracle fusion ERP, find business objects for each offeringSummary: REST API to identify 1. enabled offerings in Oracle fusion ERP 2. find business objects for each offering Content (please ensure you mask any confidential infor…
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In NextGen Helpdesk, Articles are Not Showing in Browse Popular ArticlesSummary: Hello Customer Connect, In NextGen Helpdesk, Articles are Not Showing in Browse Popular Articles for Next Gen Help Desk User, Agent and Admin. Articles have bee…
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Is there any way to set selected ess jobs at top in schedule process based on userSummary: Hi Team, User run Import AutoInvoice and Print receivable transaction job more often from ess. Is there any way that they can list those two ess on top if they …
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Not able to view created articlesSummary: The article has been created and published, still does not show up when searched. Content (please ensure you mask any confidential information): Version (includ…
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User wants to change timezone from UTC to PST Time zoneSummary: Hi Team Business user getting invoice approval triggers based on UTC Interval. But he wants triggers based on PST Time zone Interval? Changing the time zone fro…
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Restrict or Hide seeded Knowledge article content typesSummary: I have a requirement wherein the client is only implementing HR Help Desk. Now I want to restrict/Hide/Inactivate the content types for Knowledge articles to HC…
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Sharing Knowledge Article Email Link not WorkingSummary: Trying to share a suggested Knowledge Article to the Primary Contact of a Help Desk ticket but the link to the article is not working. Content (please ensure yo…
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Is Redwood Knowledge the standard My Knowledge tool for Next Gen HR Help Desk?Summary: We need to understand what My Knowledge will look like and how it will work with Next Gen HR Help Desk. Content (please ensure you mask any confidential informa… -
How to create a blackout(Procurement)Summary: How does one set the application so only four users can access Cloud ERP, but leave HCM open for all users? The black out should be such that HCM should not be …Sunil Konduru 23 views 1 comment 0 points Most recent by Viorel "Van" Andritoiu-Oracle EPM Platform and Freeform
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Max timeout for REST APIs in Oracle fusionSummary: We are planning to use MuleSoft as our IPaaS solution. Need to find out if there is any Max Timeout setting limit in Oracle Fusion SaaS REST API. Please let me …
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Bulk upload option for HR Helpdesk categoriesSummary: Is there an option for bulk upload of HR Helpdesk Categories and Smart Text configurations? Content (please ensure you mask any confidential information): Versi…
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How to change the author name for knowledge articles?Summary: Could someone provide guidance on whether it is possible to change the author name for knowledge articles? -
Unable to see any icon apart from others while login from MobileSummary: Hi Team, Business user is trying to login to fusion using mobile. They are able to see only other tab. May I know how we can fix to have all other tabs in mobil…
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Where and to whom is Knowledge article approval comment visible?Summary: We've set up an approval workflow for Knowledge Article creation. Once a Knowledge Author / Helpdesk Agent creates a knowledge article, it is sent for approval … -
suggest a change feature in oracle knowledge managementSummary: 'Suggest a Change' feature in oracle knowledge management does not show who suggested the change for the articles. it only shows what was suggested, but does no…
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Integrate client knowledge website with HCM Knowledge ManagementClient need to integrate the prior developed website with knowledge management in Help Desk, so that employee can search directly the custom website. Does knowledge mana…
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Can the Add to favourites functionality in knowledge articles work in My Help or just My Knowledge?Summary: Is it possible for end users (not Agents) to use the Add to Favourites functionality to add these as favourites on the My Help page? Or can the functionality on… -
Why the knowledge articles is not showing in the next gen help desk (Redwood Pages)Summary: We can show the knowledge articles in the service module, but we couldn't see it in the next gen and even can't find it in the search. Content (please ensure yo… -
Knowledge Article Recommendations in HR Help DeskSummary: Hello Experts, I hope you're doing well. I’ve observed that Knowledge Articles are being recommended in Help Desk Requests in what appears to be a random order …