Visual Builder Studio (VBS) Extensions
Discussion List
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Some HR Helpdesk categories not appearing in SRSummary: Hi everyone, Some of my HR Helpdesk categories are not appearing on the Create an SR page. I have checked the parent and child categories in Setup and Maintenan… -
Extend Employee Search page in HR Help DeskSummary: My client uses key information from Employee records to identify, discuss and create new SRs. I have updated the SR details page to pull in PPOC Dept, DOB, 1st …
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Is there any way to restrict email id as per who has log in (as Agent) while composing the messageSummary: We have a requirement to restrict or display the email id of users as agent's whomsoever has been logged in the system and not the HR desk email configured in t… -
Primary Point of Contact: Address Country field shows incorrect data on helpdesk requests pageThe field is pulling the country of 'primary point of contact' from the first assignment record. For example, if Person X started in Egypt and is now in the UAE, the cou…
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Unable to add custom fields to Redwood Help Desk employee viewSummary: I am unable to add custom fields to the Employee HRHD edit view. I have re-added the fields via Application Composer several times but I get the same issue when…
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Need to display only Active Departments from REST API Service ConnectionSummary: Hi, We have configured a custom field to dynamically display on a Next Gen Help Desk Layout. Currently the custom field is associated to a Field Template that c…
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How can we make the Resolution Code and Outcome fields visible only when the status is Resolved?Summary: Hi Everyone, Oracle recently launched the Quick Edit feature for Helpdesk requests in 25C. To use this feature, we also pulled in some custom fields using VBS o…
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Not able to show values in Summary page in VBS Redwood ISR pageSummary: Not able to show in HRHD (Internal Helpdesk Service Request) Summary Page after Submitting value from the create ISR page. In HRHD (Internal Helpdesk Service Re…
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Is there a way to make the Outcome and Notes required for Live ChatSummary: Is there a way to make the Outcome and Notes required for the agent side of Live Chat when a chat is closed? Content (please ensure you mask any confidential in… -
Full list of values not showing in custom fieldSummary: My client has created a subcategory custom field in HR HelpDesk, this is to keep the list that shows to the employee succinct and when it's triaged by the agent…
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VB workspace for HelpDesk UISummary: Which workspace should be used for extending HelpDesk Redwood UI using VB? Is it the HCM or CX workspace? I can see that the HelpDesk UI's have a completely dif…Sachin Bhadange 3 views 1 comment 0 points Most recent by Nizam AB Mogal Visual Builder Studio for HCM
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Can we make Affected Party mandatory?Hi all, I cannot find a way to make Affected Party mandatory. If I try to do this in Application Composer, it always fails to save due to "Provide a valid value for Affe…
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HR Help Desk Fields appear blankHi Team, After 25C, the data in the fields we have displayed on our Agent Edit HR Help Desk Request page now appear blank. The data previously inputted is no longer visi…
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How to hide closed SRs from Employee in MyHelp?Summary: When the 'Auto-Close HR Help Desk Service Requests' process runs and automatically moves SRs from Resolved to Closed, the Closed SRs still remain in the MyHelp …
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Previous requests raised by EmployeeSummary: How can I display historical requests raised by the Employee? Agent when reviewing the current request would also like to view historical tickets raised by the …
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Unable to make Category Field as editable on the Transfer Help Desk Request page.I have added the Category field on the Transfer HR Help Desk Request Page, But it is not editable, I tried by VBCS but the Category field is not present there as editabl… -
How to use advanced mode within VBS and is it supported?Summary: There are some elements within VBS Express Mode that we are unable to configure in Redwood but we may be able to manipulate them within Advanced mode by amendin…
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How to display LOVs of a custom field based on the queue?Summary: Hi Everyone, We have a requirement to create a new SR custom field called "Resolution Category", which should be available at the point of resolution. The value…
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PATCH Operation through Groovy script to update the Queue id of an SRSummary: Hello Everyone, For our scenario, We are getting the Queue id from an external system through API. In the Before Insert trigger we are receiving the Queue id an…
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Unable to hide Status and Priority fields in Case ManagementSummary: We are not using seeded status and priority fields in Case management, instead we are using statuses as Step 1 and Step 2 and Step3. We have marked these fields…
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Live Chat icon not visible in Service Request Help deskHi Everyone, We are enabling new feature Live Chat - Help Desk Live Chat and followed all the steps as suggested in document. We are facing an issue where Chat Icon need…
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How to dynamic compare existing and new assignment field in VBS?Summary: I need to compare existing assignment job DFF value with the new filling one to set some warnings, however I am not able to do runtime/ dynamic compare of field…Sonawane Vikrant D 1 view 0 comments 0 points Started by Sonawane Vikrant D Visual Builder Studio for HCM
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Contact Summary on Case ManagementSummary: In Visual Builder there is a Contact Summary view that can be configured on the Case Management form but I am unsure where to view this. Can you advise where th…
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Restrict Helpdesk Agents from Being Assigned to Their Own RequestA client requirement states that the system should allow Helpdesk Agents to raise service requests and set themselves as the Primary Contact, but prevent them from actin… -
How to default the subject when employee composes a message?Summary: Currently when a message is submitted by employee for a SR, the subject is defaulted to first few characters of the message content, if a subject is not given. …
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Guided Journey (and AI agent) not visible on actual page but visible in Oracle Visual BuilderSummary: Hi, I have created an AI agent (for MFG Operations but I think that's not relevant). Then created a guided journey 'OPERATIONAL_PROCEDURE_GUIDE' and associated …
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How to auto-assign Action Plans or Checklist based on the category selected in HR Helpdesk ?We are currently looking for a solution where system can auto-assign existing Action Plans or Checklists based on the HR Helpdesk category selected in Helpdesk request. …
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Custom Fields in Case Management for REST calls are not getting savedSummary: We are implementing grievance management and have a requirement to include a few custom fields such as Business Unit, Union, and Department. To support this, we…Chandra Shekhar Narayan 1 view 1 comment 0 points Most recent by Chandra Shekhar Narayan Visual Builder Studio for HCM