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No idea how to create a SupportIssue

edited Dec 2, 2019 3:11PM in SuiteCloud / Customization 1 comment

I am having a difficult time trying to figure out how to create a support issue. There are no examples in the pdf file and the example code doesn't include any. Basically, I am clueless as to where to start. Here is my code and the error it throws. I have no idea which key it is talking about. I must say, it is slow going trying to figure out how to use this web api with the examples being as scarce as they are.

SupportCase supportCase = new SupportCase();
supportCase.externalId = id;
supportCase.email = recipient;
supportCase.title = subject;              
supportCase.incomingMessage = message;

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