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Problem Uploading

edited Dec 2, 2019 3:08PM in SuiteCloud / Customization 1 comment

I am programmatically uploading new sales orders to NetSuite. NetSuite is rejecting certain sales orders, returning the following status message :

[Code=USER_ERROR] Customer balance exceeds credit limit [Code=WARNING] Customer is 576 days overdue.

The way we have things set up in NetSuite, we are expecting NetSuite to prevent SalesOrders from being billed if the customer is 250+ days overdue, however we do not want/expect NetSuite to reject the entering of that SalesOrder.

What's worse, it seems that NetSuite is incorrectly stating that Customers are exceeding their credit limit. We've checked several customers and it's the case that if NetSuite does not specify the balance and credit limit in the status message, that customer is not truly over their credit limit. We also get some messages like this :

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