Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
How to search where the error coming from
Hi All
I hope some expert can help me.
I have the log error with the message :
Unable to add SalesOrder into NetSuite for CustomerId 'xxxxx'.
'Invalid terms reference key 4.. The line total amount is not equal to the item price times the quantity. Is this correct?. '..
How to do a quick search to locate where this generate from Netsuite?
Or how to trace on which script it generated this message ?
Thanks
Charles
0