Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Scripting against existing case.
We have a “user event” script that executes against “new” inbound email cases. It runs on the afterSubmit of the case. We are attempting to add additional functionality and run some updates to the customer record when the case is updated. These updates would come from a non NS custom form whose results are sent to the Case Reply To email address.
This is my problem. I’ve tested and found the script does not run at all against existing cases, only new cases. This script was written by someone that is no longer with us and he vaguely remembers there was some sort of Preference or Switch that he used to only allow the script to run against new cases. I cannot find any such preference or switch. Would anyone know where I should be looking to allow this script to run against existing cases as well?