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How can I close multiple (200) older cases with the same reply/solution at once?

edited Nov 7, 2019 12:31PM in Ask A Guru 4 comments

Hello,

I am new to NetSuite and recently joined this company and there are outdated cases from 3+ years in their Helpdesk module.  I would like to close the older 200+ cases with the same reply and the system NOT send the users an email with the updated reply or case closure notification so we can have a fresh start. 

Thank you in advance!

Aisha

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