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Is it possible to restrict the visibility of cases to certain roles?

edited Dec 19, 2019 12:07PM in Ask A Guru 4 comments

Hi,

I am looking to create cases similar to IT cases but for the HR department. However I note all of the report representative can see the cases, obviously for HR potentially confidential cases this is not desirable.

Is it possible to restrict the view of cases based upon the user role. The main functionality I require is that no other users can see cases for the HR role.

I see there is currently an enhancement listed for this. Is there a way to achieve it with the current tools? Thanks

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