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Processing cash sale back orders -- unable to charge credit card

edited Jan 8, 2020 8:59PM in Ask A Guru 1 comment

Previously, if we had a back order for a cash sale, we would process it the same way we processed the original order --- as a cash sale. Recently, we've noticed that when processing cash sale back orders, the payment form changes to "invoice" and we are not able to charge the card. What would cause this change in behavior? Yes, we can invoice and then immediately charge the payment to the customer's card, but why the extra step?

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