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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Workflow to Close a Parent Support Case when All Child Cases are Complete
We created a "Parent/Child" relationship between cases by creating a custom field called "Parent Case" (Type = List/Record; List/Record = Case) where the parent case # can be selected to create the relationship. I DID check "Record is Parent" for this field.
What we're trying to accomplish is when all Child Cases are closed (basically when 3 criteria are met on the child cases but for simplicity purposes let's just say when they're closed) we want the parent case to close. Our initial thoughts are doing this via saved search/workflow combination where the saved search will populate Parent Cases that should be closed and the workflow will use that saved search to close them.
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