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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Change Case template for customer service
Hi Guys,
Hope you are all well!
We use cases for our customer service element, so all emails are diverted into our system and create a case.
The issue I have, is that the case template / email template for our replies has the wrong logo on it, and I need to change it...
I have looked at the case setup / setting up case profiles and I cannot for the life of me remember where we changed this at the start of the Netsuite project...
Can someone please point me in the right direction please?
Thanks
Tara
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