Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
No Limits. Just possibilities.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Celebrate Your 2025 Community Recap & Achievements!

We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.

View Your 2025 Community Recap

Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Please note that on Friday, January 9, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 60 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Email Campaign - linked images do not display on Mobile Devices

edited Apr 9, 2020 1:19PM in Ask A Guru 2 comments

I created an email template in order to send mass email campaigns to subscribers.

The HTML editor I am using (Mail Designer) creates both a Desktop and Mobile version of the code.

I import the Code into Netsuite -> Email Templates.  The images are all hosted on our Google Cloud Storage with public permissions (tested correctly), with the correct image src URL specified in the HTML code.

When I send the test email, my desktop displays the email correctly, but my mobile phone (test on iPhone6 and 11) does not display any images.

I created an email template with ONLY the desktop version code, and the same thing happens:  Desktop displays OK, Mobile phone does not display any images even though it is following the layout of the Desktop version.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders