Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more

Custom Segments - Issues Filtering by segments in Saved Search/Report results

edited Jun 2, 2025 2:21PM in Ask A Guru 3 comments

Recently enabled Custom Segments feature in order to categorize more effectively than using standard Lists/custom fields, also assumed that doe to its "nested" structure we could utilize more effectively in saved searches/reporting.  Not working as expected and not sure if its an issue with setup or just a limitation with custom segments.

Case:  Created custom segment field on Customer records "Customer Region" utilizing a standard hierarchical structure (Global Region : Country : Region : Sub-region).  Ex. the Midwest is broken into two subregions:
N America : USA : Midwest : West North Central
N America : USA : Midwest : East North Central

Created a customer saved search returning all customers and their respective "Customer Region" & added "Customer Region" to Filters.  When trying to Filter by region, it only shows results when set to -All-  or  the exact region assigned  (i.e. N America : USA : Midwest : West North Central).  Attempting to filter to N America : USA : Midwest returns no results.  I would expect it to return all customers assigned to both West North Central and East North Central.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders