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Adding company name on a contacts user note

edited Jul 22, 2020 9:43AM in Ask A Guru 1 comment

We’d like all communication (messages, notes, calls, emails etc) we save under a contact to be visible also at the contacts company level, together with the company list. This is a CRM requirement in order to get an easy overview, while still being able to log communication at the contact level.

I started with trying to merge notes and ran into trouble as I was unable to create a sublist on the company record showing both customer and contact notes. I’ve tried the steps below:

I have created a custom field on the (sandbox, after refresh) notes, named ‘AssociatedCompany’ and tried to fill it with the following (trigger on entry) set field value workflow formula:

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